Marketing

THIS IS A CAUTIONARY TALE. A client recently made a business decision to go with a cheaper product and signed up with Yellow Pages for a new website. Clients come and go and I wish her well. The website DNS was set to YP on Aug 24 and was live at YP on Aug 26. We have made NO changes since that time yet whenever YP has a problem they tell my former client we did something wrong. Sigh... after many calls from YP staff trying to tell me we screwed up I have learned that NONE of the YP people talking to the client have any real knowledge of how the internet or servers work. They are sales people with orientation on the YP back end who in almost every conversation betray their lack of knowledge with incorrect use of basic internet / server jargon. They tell me they use an admin back end for all changes / updates and that's the extent of their knowledge. It looks like their admin back end has issues with registries other that the one YP uses. We told them to transfer the domain into their registry, made sure it was unlocked and they got the unlock code. The transfer started a couple of hours later. Now the client email is down. Again we have not changed anything. I finally lost my temper with the YP staff, told them they were morons (IQ of 51-70), told them to stop whining and hire / train competent staff and will be blocking every YP phone used to contact me. I sincerely hope they get it sorted out for the sake of the client. She's depending on them and their promises... sadly it's a MAJOR FAIL.

Great products n service; easy to use, highest quality, great ownership equals great service

They are not there at 701 Pembina

So last October I was looking to get some work done on my website. I hired a company that was supposed to be really professional-had the fancy office downtown with coffee and mints. Really "high end". Six months later the work I wanted done was still not done and I'd had to meet with them 3 times from November to January to go over the same issues I wanted fixed. They charged me $5000.00 and did nothing. When I transferred my business to OfficeSmarts MJ contacted this marketing company and asked them to transfer over any of the files that they'd created for me. The answer was that they didn't have anything to send because the $5000.00 I'd given them was for them to think about what to do with my website. MJ and her team took care of everything I wanted done in about 2 weeks or less and the price was $1200.00. MJ and her team get it. You don't have to tell them twice they get it the first time and do great work. I would avoid the big shot downtown marketing firm and go with MJ all the way. You get great service at a reasonable rate and don't have to pay more for some fancy digs and made up meetings for the sake of meeting you just get great service at fair prices. I highly recommend them and was hugely disappointed in the marketing company I hired previous to meeting MJ-live and learn.