Mortgage

May, 2016 Where to begin? Cuso must be out to lunch all the time. Poor management and organization is what CUSO is all about. Even after you talk to their rep they still do not get it right. Even when the credit union calls them, they still cannot get it right. We have always had great credit and now CUSO is causing a problem for us and even they do not even care that it is their fault. They do not know what the right or left hand is doing. We received a 'late' letter from CUSO telling us that our loan was due, right before the due date. Then they sent us a letter that they would not take anymore payments. Even though the funds were there in the account. We contacted them to let them know that we were working with the credit union to refinance the loan. The credit union agent called them to let them know that it was all in the works. Then we get a letter that we are in default of our payments. Again, funds were in the account. Called the credit union rep and they called CUSO to let them know that things were fine with us and that the loan would be approved. Then we get a letter from CUSO with someone elese's info in the letter. Again I called CUSO and told them that they had sent information on someone's else account to us. I also reminded them that we were working out a new loan with the credit union and to call them if they needed more information. We are about to close our loan with the credit union and now here we get this letter of potential foreclosure. Right as the credit union is getting ready to reissue our loan. Who is running the company? No calls to see what is going on or to verify any updated information. I hope that when and if the credit union needs a loan servicing company that they see if the Marx brothers are in the business, they could not do any worse. Mr. Suggs

THE WORST MORTGAGE COMPANY HERE ON PLANET EARTH We applied for a home loan with Cliff Peloquin/Newport Bay Mortgage that seemed to never end— it was one lie after next (30 day escrow). Two months later, I became physically ill from listening to all of their lies and told him where to go. If you like being constantly lied to and gamed, this is your guy. His assistant, Michael Grimmett, who is just as dysfunctional, ordered an appraisal by credit card (circumventing escrow) where we lost $475.00 because of their incompetence. Then, we had to pay again for another appraisal (twice). Subsequently, because of all the endless delays and dysfunction the seller became enraged and didn't want anything to do with this deal because they were so frustrated and angry with Newport Bay Mortgage. As a result, we lost the opportunity to purchase the home and the seller backed out. (we were out a total of almost $1,000.00 in appraisal fees and no home) Newport Bay Mortgage is completely dysfunctional and totally incompetent, where lying and victimizing their clients is just another day at the office. These people are truly some despicable human beings. AVOID AT ALL COSTS ! ! !