Mortgage

This was our experience... Imagine Five days before close, your lender tells you essentially that due to an oversight on their behalf, that they're not going to be able to finance your loan after-all. You then desperately call up other mortgage institutions, each of which tells you that you'll qualify for a Home Path loan (Home Path doesn't require appraisals, so we never needed one (SWBC forced us to pay for one), a major oversight on SWBC's behalf) no problem, there's just no way they'll be able to do it in five days. And so after each telephone exchange you find yourself thinking if only we hadn't made the mistake of going with SWBC, we'd be closing on our dream house in five days, but now, we're going to lose it. And all thanks to the fact that we chose a lender that was apparently completely out of their element. And the icing on the cake, an email from SWBC requesting payment for an appraisal that would never have been necessary had we been given the level of professionalism and experience that we thought we were getting by going through SWBC. Well that was our experience and Tom Reum was the guy who's lack of experience almost cost us our house had we not been able to come up with an emergency $100k from a family loan. NOT the kind of experience most people want to have when it comes to buying a house in this extremely competitive Denver housing market.

The process was smooth and expectations were met.

Nice staff and very upscale ! Clean and friendly. The loan officer went above and beyond to help me.

The bank employees seem uninterested in helping customers. I had to go get a manager from an office so they would get the attention of their tellers, as they were too busy huddling for jokes and quiet speech behind the counter. The manager seemed angry. The president was worse however; he decided heavyhandedly to close my account for me because of my disability. They never once showed me an ounce of courtesy regarding it, or in handling my business. There's only one kind of customer in Bank of Colorado: homogeneous automatons.