Mortgage

Clark Financial Group

Very Poor Customer Service! They need to revise their “Company Policies” if they ever want to gain more customers. They will never receive my business.

We were so impressed with Scott on our previous home purchase two years ago (May 2014), he was our go-to-lender for the new home we just recently bought (June 2016); not only is this the second time we've used his services for a home loan, but we've referred others to him as well (all great reviews!). Our situation was a bit complicated due to extenuating circumstances, however, Scott went above and beyond for us (yet again) and not only got our financing in place and pre-approved quickly but he was instrumental in helped us close 3 weeks early! We are so happy to be in our new home in time for my husband's birthday - family and friends can now come to our new home for the birthday celebration and we'll be all settled in. Way better than having to be in the middle of a move on your birthday, for sure! Scott is a pleasure to work with - polite, knowledgeable, professional, positive and upbeat, with a good sense of humor. Plus, he's just a great guy to have on your side. He responds right away, and answers/addresses all concerns and questions – not only via telephone, but through email as well. He is up-to-date and very experienced in using modern and advanced e-technology too, which a lot of lenders aren't. This “e-ability” as I call it helps process so much so quickly, thereby streamlining the whole lending process. Because he has a genuine desire and concern when it comes to helping people, Scott really has provided us with extraordinary service… as he does with all his clients. He strives to make you feel comfortable and does not make you feel rushed – keeping it simple, he will patiently guide you through the lending process; answering questions and addressing concerns including items/actions you as the Buyer/Loan Applicant need to provide/take, and then let you know what steps/actions the Lender will take – something that first-time homeowners/mortgage seekers especially need to know in order to be aware of what is expected from both sides during the lending process (I affectionately refer to it as “hand-holding”!). Additionally, Scott understands that some people usually have at least one unique and/or difficult hoop/glitch to jump through or overcome in order to get pre-qualified/pre-approved for a loan, and he makes sure that things are done right the first time. I also admire his dedication and perseverance in seeing things through; he is goal-oriented and always expects positive results; however, if one method or application doesn’t work, he’s not afraid of asking questions or to try another approach in order to attain the desired result. I was also pleased (as was our budget) to have Scott’s help in obtaining an interest rate we could actually afford. Although our credit score was a “high ‘Good’”, the interest rate provided based on our score was a tad higher than I had hoped for; we really needed a lower rate so that it would fit into our budget. Scott ran/crunched some numbers and did a little more in-depth analysis of our income, assets and liabilities, which then allowed us to ‘buy down’ to a lower interest rate - just enough so that our budget was going to be met. Scott and his team of associates deserve an ‘outstanding’ rating of 10+. I am happy to recommend him to anyone seeking a home mortgage, whether VA, FHA, Conventional or other types of mortgage loans. They also do Modular, Manufactured, and Mobile Home loans, which is RARE to find most lenders doing nowadays. In conclusion, although we have finally now found our "forever home", if we should ever feel the need for a mortgage lender, there is no question that Scott Huntington with Evergreen Home Loans in Gig Harbor will be our choice! They are committed to their customers/clients, and continually strive for an “over-the-top, WOW!” level of personalized customer service experience. If you would like professional, prompt, courteous and experienced people working for you, I heartily recommend Scott Huntington! Thank you, Scott! :-)