Mortgage

By far the best bank I've ever used, they will do whatever they can to help you. I live 45 mins from them and do all my stuff online with no issues.

The snowflakes that are running the location this morning are too busy telling each other about Friday night's adventures and flirting with each other to perform their job. One of two vehicle on the entire property, and I tried to utilize the drive through window. The young man that came to the window didnt greet me, return my greeting, or even smile when I asked for a pen. I was told to pull to a different lane and there would be a pen in the capsule. I went inside to speak with whomever was in charge. They didn't know who was so the young lady with too much makeup that the young man was busy flirting with decided it would be her. Long story short they tried to sell me some fluff about that I could have caused an accident by trying to use that lane with people behind at the ATM. The ATM is forty feet plus from the window. The lane is marked ATM, not ATM only and as such I attempted to use it. My vehicle doesn't fit in the bubble lanes.... I did eventually get a half hearted apology for how I felt, not for the lack of customer service or helping with my account. I left Verve in the same status I was at when I got there. I had a check to cash and still did after two encounters with the snow flakes. I went to Chase bank instead - where I dont even have an account. Funny enough they were fabulous. This follows an incident where Verve did not make the payment to the company handling their mortgages for me and somehow lossing $1500 for two days. To the accounting department's credit they did find the funds and correct the issue within two hours of my call but it took Midwest Loan Services call to me and an hour on the phone to get the ball rolling. The funds were returned to a general ledger instead of my account. There is supposed to be an automated process to handle this type of situation but it didnt happen. My accounts showed the money paid but the payment didnt actually occur. Now I have to decide if i will continue to be treated as I was today with the amount of business that I do with this institution, or if I should pull everything and go somewhere else. I will be contacting the CFO for Verve on Monday to see if he can explain why I should continue to utilize their facility.