Mortgage

In all my dealings, staff has been competent and courteous. Ben Mills delivered excellent client service when I came in to open a safe deposit box a few days ago. I was in and out in a couple short minutes with all my questions answered. The physical appearance of the branch is also very stately. It is definitely a bank.

I sat in line for 30 minutes and there was only 2 people in front of me....... and they were being helped......... I WAITED 30 MINUTES JUST FOR ONE OF THE 2 PEOPLE TO FINISH TRANSACTIONS.........SMH NEVER AGAIN WILL I GO THERE

Over the years I have found this branch friendly and helpful, and did all my banking there. Recently, I needed to pay my PNC credit card account immediately. I went to the branch with a check, and was told that it would take "several" days to process the transactions, so my payment would be considered late. No, they could not take funds from my account and transfer them electronically. This cost me $47 in late fees and interest. No advantage in being a long-time customer with a good balance. No advantage in having a credit card from PNC. The answer is no.

Jim Foley the branch manager runs a great shop

I have always found PNC Bank and the Chevy Chase Branch in particular goes out of its way to be of assistance to me. They have been patient in assisting me in financing a mortgage loan and anticipating my financial needs. I couldn't be happier.

I love PNC and the employees in this branch, they are very polite, professional and friendly, all the times I have been there they make an incredible job, the manager is very efficient and is always willing to help with everything, honestly I am so happy with this bank.