Mortgage

went in yesterday. was having a fine day. teller wasn't in a good mood. she behaved like she disliked her job. I said politely how are you today. she might as well have shrugged and rolled her eyes. she made a face like she was tired of answering any questions whatsoever. I felt like I had been treated with not a shred of customer service. I made the option to come into the bank rather than doing an e-transfer-- now wish I'd done the transfer!!

Always helpful. A lot has changed in Banking with more and more now done electronically but specialist banking still requires qualified staff, and I have no complaints. All my needs have been amply met.

Jeff was a pleasure to work with, I was able to get loans quickly for multiple projects, will definitely use Jeff's services again.

I have to say that I had the worst experience there today - I had to deposit a chq for a client of mine as they were out of town on an emergency and I never felt so much like a criminal in my life! For a chq under 100.00 and from a large organization - and I have done the same at all the major banks and never have I been made to feel so small. I will NEVER NEVER deal with them again, and once my credit card is paid I will close it and not look back. I will also pass this on to the higher ups in the organization I work for. We have many policies (and I myself have worked at a bank) and there are always circumstances that need to be looked at. Use some common sense tellers at RBC!

Ryan is the reason we were able to get our house. He got the job done when no one else seemed to be able to. He always returned calls, texts, and emails in a timely manner. I am very happy with his service and will definitely recommend him to anyone looking to buy a house.