Mortgage

Stay away! Trustworthy and honest isn't in their business plan.

I Love the staff at this PNC. They are always friendly and give great customer service. The issue that I have is on Saturdays. All of the other PNC locations closed on Saturdays so If I need to make a deposit and change for 1 of 7 clinics that I manage, then this is the place I go. I typically plan at least 30 minutes. This time my patience was a little thin so 50 minutes was a bit too long for me. That ladies working were super friendly and short staffed. They definitely need to be staffed with 4 people at this branch on Saturdays. 2 is unacceptable. Try pulling some from the other locations that closed. Then if you have a call out or family emergency, you are still running with 3 people. This is the main reason that I won't open a personal account with PNC- there are more convenient banks out there. Probably won't be visiting anymore Saturdays here. The owner opened an account a different bank so I can start using them when needed.

I have had better experiences here than this one. So I came to inquire about a line of credit loan and got this super incompetent personas my banker. His name is Banjo Ayeni and he’s the absolute worst. He asked me these thousands of questions and midway through I asked him is this all needed for the line of credit? He says oh no, we just wanted to know this about you. Then I sat there for an hour and waited for the manager to help me because this guy couldn’t answer any questions. If you get this guy, respectfully ask for someone else. Monique or Angelique are way better at helping you. This guy is not new, he’s just incompetent.

Pleasant Customer Service people. But started getting charged customer fees for transfers and overdraft protection that was supposed to come out of our Money Market Account automatically with no fees. I always had this before and was promised when we left Wells Fargo that we would never have any fees whatsoever as we had at Wells Fargo,because we maintain a high Money Market Account. And total Payment mage relationship.

mortgages!!!!!!!!!!!!!!!