Mortgage

I've had this bank for years, and they're getting worse. They refuse to offer me any kind of overdraft protection on my account, and then have the balls to make the hole deeper with their fees. It's piss-poor operations, and I'm not recommending them to anyone.

I really enjoyed working with Stonegate on our most recent mortgage. I appreciated their modernized processes, including being able to complete and sign our application documents electronically, and receiving email notifications as our application moved through the process from "submitted" to "cleared to close." Our adviser Patrick McCarthy was friendly, knowledgeable, and went the extra mile to tailor the product and the process to our individual needs.

I wish I could give no stars. I had been trying for over a week to contact these idiots and either it says, "We are experiencing high call volume. Try back later" or even better, I get put on hold for 15 mins. then it drops the call. I have two home loans that were just sold to them from Stonegate and I can't even set up an acct. on their site. I've sent 3 emails without a reply. I finally reached a person by chance by beating on the buttons of my phone when I got the recording again. This imbecile had NO CLUE about anything financial or how to help me. He said he'd have his supervisor call me back in 10 mins. That was yesterday. I reached a second person, a woman, at a different homepoint number that the imbecile gave me (he said it was "billing") and she claimed she wasn't billing. She put me on hold for 10 mins. then the call dropped. I called the number back, and got a guy who said he'd have his supervisor call me and 24 hours later I'm still waiting. I can't pay my mortgages because I don't know my account numbers but they tell me I'm not even in their system. I'm supposed to have two home mortgages with them...one for both of my rental properties. Better yet, they had my primary home address in their system and said they had the loan for that. BS!!! My primary home is THANKFULLY financed by a totally different mortgage company! That's when I told them they were the most idiotic business I've ever dealt with...apparently, when they transferred my two rental home loans, they didn't and put my home address on it? WHAT?!!! DO NOT DEAL WITH THIS COMPANY IF YOU CAN HELP IT. I couldn't avoid it and had no choice when my two loans were sold to them from Stonegate Mortgage. UGH.

Great! Place satisfied with their services

So polite!

THIS IS THE BEST COMPANY TO GET A FIRST TIME BUYES LOAN JUSTUS AND HIS PEOPLE TREAT YOU LIKE FAMILY

Dave and his team are extremely professional, thorough, and extremely easy to work with! We are truly thankful for their guidance throughout this entire home buying process. The best in the business and you won't find better!

Suzanne gave me no assistance or even communication with the home loan process. I applied, submitted everything requested, made follow-up calls and emails, and I got nothing. Not a return call, not an email response, not even a denial after two weeks. Just, nothing. Apparently your applications go into a black hole, and Suzanne is too busy to let you know your loan status. Thankfully I was referenced to much more helpful mortgage bankers elsewhere that were able to get me a pre-approval in less than 48 hours.

I highly recommend going to a local Bank. PNC absolutely has no interest in providing good service to you. They ruined my escrow payments and put me in financial trouble all because they put no effort into escrow accounts. I wouldn't trust them with anything.

Very quick and efficient. Printed me off a check and waived the fee as they also ordered checks for me. Only took a couple minutes.