Mortgage

Excellent service. I was in a rush to open a business account and they helped get me through the process quickly while still providing me with all my options and in depth knowledge on all their resources. Sometimes, brick and mortar business needs to do things like, close down briefly. I'm thankful PNC is still brick and mortar. Bank of America is disappearing and does not exist in greater Cincinnati

John Insco was awesome to work with! Quick to respond to our questions and very helpful every step of the way. Best customer service!

Absolutely awful. I was pre approved for an FHA loan by Drew on 10/30/17. In December we found our dream home and started the process. At first it seemed like everything was going great. I was turning over paperwork quickly and was told by Drew we were on track for a 40 day closing. The next 40 days I submitted form after form after form. I got little to no response from drew via email or by phone. My realtor called him time and time again with no response. The one response I did get from him he was rude and condescending to me. Telling me that “a house costs money you know” and “you’re lucky that we found a mortgage company to even work with you so you because of your low credit score so you shouldn’t expect anything to go fast for you”. Finally, I found another broker that works with the same mortgage company and he agreed to look into the status of my loan. Turns out, Drew had not submitted any paperwork to them. Nothing. Not only that, the mortgage company closed my request due to no communication. All of this without a word to me. I had put notice in at my current home. I work from home and put notice in there as well. All at Drew’s instruction. I was going to be homeless with my 3 year old and 6 year old. Thank goodness I found someone who actually knew what they were doing. The kicker is- I emailed Drew when I heard that my loan was stalled he ignored me again. Then I followed up with an email requesting he be released and less than 30 seconds later he replied “happy to give him whatever he needs”. Please- do not use this company.

We worked with Jeremy Pope for our loan. He ensured we closed on time even though our inspection period ran over by a couple weeks due to a sewer line issue. Thanks for ensuring we closed on time as the sellers would not push the closing date out!