Mortgage

Steve and his team are excellent to work with. Their HARD work and KNOWLEDGE make the process much easier for you. If your looking for a mortgage and you know that number one, you have the credit and income that it will take to buy that particular property I wouldn’t recommend that you go anywhere els but to see Steven Coffman and his team of caring people!

I went to this PNC branch drive thru to deposit a State tax refund check with my and my wife's name on it. The teller took my check, drivers license, and debit card. She filled out a deposit slip with my request to deposit some money and give some cash back. After signing and returning the carrier, the teller looked at the check and said she can't accept it without an authorization from a manager. Several minutes later she returned and stated she couldn't find anyone to sign off on it so she can't accept it unless I put my wife's drivers license number on it. She then said I could deposit it in the ATM, and when I questioned why I can put it in the ATM but she can't deposit the check, she said she can't take it while opening her eyes wide and shaking her head. Instead of finishing the transaction or even asking if I still wanted cash from my checking account, she simply ended the transaction and gave back the check, license, and debit card. I don't think she even accessed my account, she had to ask if my wife was on it. I pulled around the building, parked and went inside the bank to talk to someone at an office desk on the management side of the bank. There were three women on this side one working on a computer, one in an office who observed the interaction I had with the third woman. I asked her why I couldn't deposit the check in my account, she told me I needed my wife to come with me and then asked if she was in the car while nodding her head towards the window in parked my car in front of. I then asked why I can't deposit the check at the drive thru or in the lobby but I can deposit it into the ATM. She responded by saying the ATM was my only option unless my wife came in with me or at least wrote her drivers license on the check. I left the lobby angry and deposited the check in my account via the ATM on the way out the door. Feeling angry with not getting an acceptable answer as to why I can't get a teller to deposit a tax return check, but I can deposit it through the ATM, I called PNC Customer Service. During this call to the Escalation Department they reiterated the two party check policy and then informed me that I cannot deposit it via the ATM either. She went on to say the ATM deposit will be denied and it will take 5-7 business days for PNC to send me a "Legal copy" that my wife and I will have to return to a PNC location together and re-deposit because my wife is not a PNC Customer. When I said the ATM took the check she said it shouldnt have and that the ATM has a plain English sign clearly posted on the front of the machine regarding joint tax return / two party checks. I disagreed with her, but she insisted I was wrong and there are signs posted. Two PNC employees specifically told me to deposit a joint tax return check knowing the check would not accepted for deposit by the ATM Department and that there will be a 5-7 business delay in getting the check returned. Thank God we didn't have a desperate need for this money.

Very knowledgeable and very helpful in our home purchase. Would highly recommend them.

Wonderful communication, Ron goes beyond his role to help you! This far its been a smooth process and that is because of Ron!

I called into customer service wondering how on Earth I was going to be paying TRIPLE my monthly escrow on home owners insurance. Nothing they said maid any sense. I would not trust this company to handle any of your finances. They are horrible.

Started working with Tyler from the Daniel Sa Team a little over a week ago and have been very impressed with the level of professionalism and knowledge that he has brought to the table. Being a first time home buyer, i was fairly nervous about the whole process, but after speaking with Tyler, i am feeling very confident and reassured that i am in good hands. Would definitely highly recommend this team (and specifically Tyler) to anyone. Overall great experience!

Closed at 1 on Saturday, not 2 like stated on website.