Mortgage

A good bank. Friendly to customers. Lots of new services.

The McLaughlin Team was a pleasure to work with made the home buying experience amazing. Always available for questions and there with you through the entire process ensuring a smooth transaction. Great group of people!!!

I have know Patrick professionally and personally for a long time. He is one of the most knowledgeable and determined Mortgage Lenders I have met in the business. If you are looking to secure a loan for your next home purchase make sure to call him.

Do not purchase a home through this company. Below is my story. This company is an absolute nightmare and has no business being in business. In March, 2017, I received notice that my escrow account suffered a shortage. I contacted Gateway Mortgage Group ("GMG") to discuss the issue. At first, I got nowhere. Frustrated, I sent a certified letter to their registered agent on June 12, 2017, complaining I had made all my payments on time as required by the mortgage agreement. Gateway issued an acknowledgment letter on June 19, 2017. Associate General Counsel submitted a written response on July 12, 2017. Her response indicated that GEICO (my auto insurance carrier) provided proof of coverage and requested payment. GMG paid GEICO. This information was incorrect as my insurance was through Casualty Corporation. I never received a telephone call from anyone at Gateway before payment was made to GEICO. I corresponded with Counsel for the month of July and learned that I needed to request a reimbursement from GEICO. Counsel provided payment options to me via written correspondence on August 15, 2017, advising that my total shortage was $2,083.64. On August 17, I transmitted a check to Counsel for $3,083.64, the full amount of the refund from GEICO. This check cleared my account on August 22, 2017. During the midst of this, Casualty Corporation contacted me and advised that they were not being paid. I had to make several additional out-of-pocket payments to them to maintain my homeowner's insurance policy. In the midst of these negotiations, GMG harassed me with constant phone calls and letters from individuals in their customer service department. They even sent someone to my house who left a note taped to my front door asking me to "call my mortgage company." Sometime between March and the present, GMG issued a letter to the Credit Bureau advising my mortgage was severely delinquent. I had to purchase a new vehicle and am currently stuck with a 6.99% interest rate on a 2016 vehicle. My previous auto loan carried a 0.9% interest rate. The credit department told me my score over 100 points. One of my credit card companies, American Express, issued a letter to me advising my credit limit decreased by $10,000.00. Frustrated, I reached out to Counsel. She attempted to get her Credit Department to issue a "Credit Correction Letter." I waited and did not receive this letter. Finally, I sent an e-mail threatening to file a lawsuit if the letter was not produced. GMG issued a letter to me advising that they wrote a correction letter to the Credit Bureau.

This is the 3rd time I have used Platinum. Outstanding service, would not use anyone else.

Found that this branch is MORTGAGE ONLY. Friendly staff, but not a general branch of Landmark Bank as one would assume.

We've banked with Arvest for 10+ years, and couldn't be happier. We don't have to physically go into the Ada location often, but when we have they were courteous, professional, and friendly. A+ banking!

Very nice people