Mortgage

only giving them 1 star because it wont let me give a '0' this is the rudest bank i have ever been to in my life.......sorry customer service!!!!!

Absolutely a wonderful experience beginning with James Anderson, very knowledgeable, moving next to Hunter Ellis who was also extremely professional and knowledgeable and ending with Blamoh Nagbe. Through the entire process I only dealt with 3 people, all of whom knew their job well and this process pushed through so smooth and closed on time with no surprises. Thankyou to all

They need to fix their Google search because it says it closes at one but in reality it’s closed at 12 noon

To the Management of Sun Trust and to the General Public, I have had many banking institutions in my life in the United States and in the United States Virgin Islands. Large branches and small branches. Never have I had the unique and professionally supreme service that I have had at the Ward's Corner Branch of Sun Trust Bank in Norfolk, Virginia. The administrator (manager) of that branch, Sobedia Henriquez Nelms is the most educated, and savvy manager that I have ever known. I was formerly married to a bank officer of Maryland National Bank in Annapolis, Maryland. I know the exactness and extremely regulated procedures that a branch manager should have in performing their duties to their employer and the fiduciary trust that is to be established with customers of all levels of worth, station in life , national origin, and temperament. Ms. Nelms is nonpareil in accomplishing all of those metrics of professionalism and the spirit of community pride.

These people have serious tech issues

Best SunTrust Branch!

Terrible service, rude employees simple business deposits take 15 to 30mins this suntrust location is the worst in Richmond. The employees are so disrespectful avoid if possible wish I could.