Mortgage

Love it they are always friendly

This was an awesome bank when it was First State. When Simmons took over it no longer had a hometown feel and personal service went right out the door.

There's only one person that has good customer service & she's a white girl with brown hair, but she's just a teller. All the other people have stuck up attitudes and treat you as if you're not worth their business. Because of the people at this location I'm currently seeking a different place for my business banking. I've been with Suntrust for almost 10 years and it's now time for a change. Now they STOLE money from me and think they can just apologize for their employees ignorance to make it okay. Suntrust employee says my first check order is free. I call to get the charge removed from my account and am told "sorry for someone misinforming you." I'm seriously about to stand in front of this bank and offer every single customer $300 to close their Suntrust account. It'll probably be cheaper than the amount that Suntrust has STOLEN from my business!!!

I received great customer service! No line ,no wait ,great experience!

Don't ever do business with this bank they are rude as hell and a bunch of liars.They will hold your funds for no apparent reason just because one person may assume something fishy going on when it's really not NOTHING and I mean NOTHING going on. They talk to you like trash. The branch manager has a nasty attitude NaTasha Rudd rude and unprofessional. Chris Barnes another branch manager ignorant just like the rest of them didn't take the time out to really understand the situation better didn't even try to talk to me very unprofessional. Victoria Wilson one of the bankers talk GHETTO to you unprofessional and a liar. I will never do business with them ever again. I wouldn't recommend this bank to my worse enemy. Bank has no kinda structure. Iberiabank do Memphis a favor and hire people with class and a decent attitude!!!!!!!!!

Did these people ever stop to think that they are not the only clients a lender has? Do they realize the focus it takes to get the mountains of paperwork coordinated and through the underwriting process? Sometimes there are not enough hours in the day for Realtors or Lenders who work into the night AND on the weekends for their clients. Perfection? Yes, if you happen to be their only client....but have some patience for those successful professionals who try their hardest to please everyone. If you have to blame someone, look in the mirror. Nobody is perfect and your communication and attitude could play a very important part in what you receive from others.

Janet was great! She was responsive and very knowledgeable. The mortgage process was smooth.

Great company to work for