Mortgage

When we thought refinancing wasn't possible, Ryan Guess and Triumph made the process seamless. Not only did they beat our current lenders offer by a significant amount, but Ryan offered outstanding customer service and knowledge through the process. The process was super easy and quick from application to closing. Ryan was always available to answer questions and explain everything without hesitation. A normally intimidating process made easy.

Regions bank itself is usually pretty ok but the Drive-through is hell because people in Memphis and the surrounding areas are so mind-numblingly slow. It tends to take each customer several minutes to complete their transaction. It's like none of them can grasp the concept of online banking be it with a phone, using SMS, or on a PC. So they do as much as possible via the ATM as they are too inconsiderate to go inside so they make everyone behind them wait for as long as possible.

If you ever fall on hard times or have a financial hardship, Suntrust is unwilling to work with you at all! I was going through a divorce and fell behind on my mortgage (by about 2 months). I almost immediately started getting letters regarding foreclosure proceedings from them. I called them to do a loan modification or try to work out some sort of payment arrangement. They said there was nothing they could do. As a result to save my home, and to have some stability for me and my daughter, I filed Chp 13 bankruptcy (in May 2008) in order to stay in the house. I'm having so much trouble to this day getting discharged from the bankruptcy because they keep saying I owe them more money (anything from arrears to late fees or whatever). I have a 1st and 2nd mortgage with them. Suntrust claims somewhere in 2010 or so my mortgage payment(s) went up. Instead of them notifying the trustee (since that's who they're receiving payment from) of the increase at the time, they said nothing. Once it came up about my case getting discharged or near completion, they proceeded to bring up all the money they claim I owe from the years prior. I was infuriated! As a result of this, they claimed there was a problem with the 2nd mortgage. I finally got that cleared up (which took months), now they're saying there's an issue with the 1st mortgage. The Chp 13 plan is suppose to last 5 years, but I'm entering 6 years now thanks to Suntrust. What adds salt to a already painful wound is I always paid them on time prior to my divorce situation. They don't consider anything about your circumstances or your previous good paying history. They're greedy and just want more money! DO NOT deal with Suntrust Mortgage! Never shall I recommend them to anyone and will do my best to refinance when I can.

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My daughter has an account at this bank. Every morning she pays for my hotel with her card EVERY MORNING. At least once a week they flag it with fraud alert, then she has to call and straighten it out. The same ammount every morning, and they think every now and then its fraud. Stupidest bank ever.

The experience was great. And all involve were very knowledgeable. Thanks Paramount