Cal Tech Mortgage

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Rushmore Loan Management Services LLC

Rushmore Loan Management Services LLC

1 review
15480 Laguna Canyon Rd, Irvine, California, 92618, United States
Rushmore Servicing charged me an entire month of interest after my loan was bein Rushmore Servicing charged me an entire month of interest after my loan was being paid off — and refuses to correct it. I am extremely disappointed with Rushmore Loan Management Services. I sold my property and my mortgage was being paid off through the closing. Despite the loan being paid off in the middle of the month, Rushmore charged approximately an entire month's interest and has refused to refund the portion that accrued after the payoff. I reviewed my executed Promissory Note carefully. It provides for interest based on the outstanding principal balance and a 360-day calculation, and it expressly states that voluntary prepayment can be made without penalty or premium. When I asked Rushmore to identify the provision authorizing an entire month's interest after payoff, I did not receive a satisfactory answer. The customer-service experience has been just as troubling. I have spent significant time speaking with representatives, and I have recordings of telephone conversations in

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