Mortgage

We had heard all the amazing results on the radio as well as on tv., so we where excited to work with what we thought was a great company. Little did we know...... Our experience was horrible to say the least. Our consultant was really helpful and stayed in contact with us until we signed the application. She never contacted us after that. We always had to contact her to check on our status. Most of the time we had to leave voice mails that were never returned. At first I would just have to ask the receptionist if she was in the office, because I had left several messages that were never returned. (She would call with in 30 minutes of that call!) There were other times that we had to go by the office to get answers. Her answer was always the same,"Everything is fine, just takes a while to go thru underwritting." A few weeks ago we received a letter in the mail stating that we withdrew our application. (When we did not.) She gave us a run around answer and we have never heard form her since. I would use anyone other than this group. I have no clue why they have an A+ rating with the BBB, when I know that we are not the only family that has gotten the run around from them. We are extremly dissatisfied with this less than subpar service.

It has been over a year since Jerry "helped" me get a mortgage and it still is a very sore spot for me. Yes, I did get a mortgage. No, it was not a smooth and easy process. It was a nightmare of a process. Buying a house is a big life event. Jerry works alone, without a secretary. I had to send him the same information repeatedly because he could not find it on his desk. I started the process with him early, so that I could have everything done before I ever put in an offer on a house. I had some challenges in the past that affected my credit history, so an early start was important to be sure my credit was good enough to purchase. That early start was not enough. He repeatedly said that I was ready to go forward with my purchase and yet in the end my closing was rescheduled 3 times because he did not have all the paperwork done and ready. He overlooked items in the beginning that should have been dealt with early on...that is why I gave him everything to begin with. I had to scramble for information at the end of the process that he should have asked for in the beginning. I am not the mortgage professional!! I could not know to have some of the things that were required. He is supposed to be the professional. His attitude was horrid but it was too late to go somewhere else - and my real estate agent said it would only complicate the purchase process further than it was. After so many issues, I asked him how long he had been in the business. I suspected a novice. I don't understand how someone could be in the business for as long as he has and still manage to overlook so many simple things. I would not recommend him to anyone for any reason. His mismanagement of my loan process caused an overabundance of stress in my life. After more than a year, I can now look at his name without shuddering with apprehension. Yes, it was that bad.

I highly recommend Blue Sky Mortgage! I contacted Kala Bodden about doing a refinance of my home mortgage and she and April Nichols had me closed within 2 weeks!! Fantastic service and very professional!!

Just started the process of finalizing our mortgage for a new home purchase and so far very easy to work with Jason has been awesome. Update..... Paige from the home office is our processor and she has been awesome they have kept in contact with us and actually answer the phone when we have called

The staff is friendly and helpful. There is almost never a line for a teller.

Steve and his staff were awesome to work with! The staff was always on top of their game with the paperwork and moved things along so quickly. We highly recommend Benchmark and look forward to working with them again in the future.

Nice people