Mortgage

I have had all good experiences with First Tennessee bank with the exception of today. The cashier was very unfriendly and this is the first time I've encountered this. I tried to make small talk where she did not even respond to me. I won't be using this branch any longer.

These guys took great care of my Mom. They were very honest. They actually suggested that she not do anything at this time instead of trying to just sell her....thanks!

Refinanced my home this year, 2010, and the level of service I received was horrendous. The entire refinace hinged on what the home appraisal was going to come say. It was done, 4 weeks after the start of the process, on a Monday, and I had to call on Thursday to ask what the appraisal, that I paid for, said. Always have to leave a message, as there is never anyone to talk to in person. The total lack of communication was pathetic. I received the myriad of excuses....weddings, family illnesses, etc. There are Too many companies offering this service, to put up with this level of customer service. I suggest you look elsewhere.

We refinanced our home with Derek. This process wasn't easy. If it wasn't the income it was something else. Derek stuck with us and kept us calm. He has great attention to detail and that was our saving grace. He knew what the underwriters would need and kept on top of it. I can't say enough great things about him.