Mortgage

My Experience was with Erich Chadwick (out of the Lenox Branch Manager) Nashville office he made this process seamless, easy to communicate with since I was on a time crunch- he was very flexible with my schedule and helped me right away! Would recommend family and friends! Great Customer Service, I look forward to doing business with Reliant & Erich.

I can't say enough good things about the Kaplan Team! My husband I started the home buying process with another lender and it was an awful experience. 6 months into just trying to get the pre-approval, we were ready to throw in the towel and give up on our dreams of home-ownership. Upon the advice of our realtor, we called Legacy. I called Matthew at about 8am Monday morning and by Thursday we had our pre-approval. In four days time, we accomplished what we had spent 6 months trying to do with our previous lender. The entire team was so supportive through the entire process. Matthew even patiently dealt with my panicked phone calls every time I decided our pre-approval was a mistake! They called us at least once a week, usually more, to ensure we knew where we were in the process. Janee Shaw was so knowledgeable in the processing piece, even giving me information my bank was unable to. Let me tell you, the Underwriters literally want Kindergarten report cards and Janee knew where to find them! I really can't express with words how grateful we are for the Kaplan team. Shawn, Matthew, Matt and Janee really made our dreams come true. I never once felt like they were protecting their own interests before ours. In fact, I was pretty certain they would buy the house for us if our loan fell through! Thanks again, Kaplan Team! You're all amazing!

My husband and I are first time home buyers, so the process seemed daunting at first. TJ and his team at Bancorp helped ease our minds and met our financial needs perfectly. I would recommend him to anyone whether you're a first time buyer or looking to finance another property. Great people to work with!

This was my 2nd experience working with the folks at Carrington Mortgage, and both were fantastic. Professional, trustworthy, and you can trust what they tell you. I absolutely give them my highest marks!

We had heard all the amazing results on the radio as well as on tv., so we where excited to work with what we thought was a great company. Little did we know...... Our experience was horrible to say the least. Our consultant was really helpful and stayed in contact with us until we signed the application. She never contacted us after that. We always had to contact her to check on our status. Most of the time we had to leave voice mails that were never returned. At first I would just have to ask the receptionist if she was in the office, because I had left several messages that were never returned. (She would call with in 30 minutes of that call!) There were other times that we had to go by the office to get answers. Her answer was always the same,"Everything is fine, just takes a while to go thru underwritting." A few weeks ago we received a letter in the mail stating that we withdrew our application. (When we did not.) She gave us a run around answer and we have never heard form her since. I would use anyone other than this group. I have no clue why they have an A+ rating with the BBB, when I know that we are not the only family that has gotten the run around from them. We are extremly dissatisfied with this less than subpar service.