Mortgage

I've been a member here for years and have not 1 time had a less than amazing experience. Highly recommend them over the other "major" banks.

This particular bank is one of the worst I've ever experienced. They were unable to help me, despite the fact that we have been members for quite some time. We have a car loan as well as a line of credit & multiple accounts. The lady politely told me there was nothing they could do to stop payment on a clearly recurring issue that is continuing to negative a savings account and said sorry you have figure it out in particularly polite yet condescending way. Last time I checked, banks are literally the people you go to to solve these kinds of issues. I might add that this is all over a $120 (that I did zero out despite being told I would eat the whole cost) which, comparatively to all of our accounts seems greedy and dishonest. And as added insult to rub some salt in the wound wished me a great day in a very cheery tone. I highly recommend no one ever use this bank EVER and good luck if you do and you need help from them.

Five Stars!!!! We just purchased our first home with Tricia at Network Funding. We had heard horror stories about the buying process, but Tricia made it easy and smooth for us. We closed early and had our keys right away. Will definitely be a returning customer!

Horrible customer service. After I presented a check to cash from my customer, I inquired about opening an account. I was bumped for someone in the drive thru. I am obviously an American citizen, I presented my ID. The seller is from India or somewhere, she profiled me as I walked in. I have worked in the banking industry and have cashed checks at this location before. I HAVE NEVER been treated do rudely by a teller or her LAZY manager before. It was very upsetting, I hope THEY get deported!!! If you don't like average money Americans, go away!

Max Leaman and his team are the best in Austin... reliable, quick, professional and able to get things completed. We'll be using them for our next mortgage refinance. Highly reccomeded!

Love RBFCU. been member for at least 30 years

I can't remember a better handling of the loan application process in my life. Ashby worked in a very professional, timely and efficient manner. I'll be back...

Where everybody knows your name! Wonderful, small-town bank feel in a large city like Austin. Personal touches from the moment I opened my account to ongoing hands-on customer service.

My husband and I went through Rich when we bought our first home in 2016. Everyone has always told us that home buying would be stressful, but it was a really simple process with Rich helping us. He worked with us to figure out what loan program that would best fit our needs and it was a surprisingly stress-free experience. Thank you Rich!