Mortgage

A home purchase is one of the biggest transactions a person makes in their lifetime. Chase Mortgage doesn't care about their clients one bit. From the top management down to the loan officer you will get very little service (like answering their phone, sending emails, answering questions) from this company. Their mailboxes are full, probably because they don't answer their calls. If you need a mortgage stay away from here. Stay away from Caroline V. Turner, unless you like not knowing what is going on. Her bosses W. M. Wise and Gregory Pompora (they will not answer or do anything either) But they all have the same slogan: "If you are not 100% satisfied with my service or your experience with Chase at any time, please let me or my manager know right away," the problem is that you can't contact them to let them know that they are doing a terrible job.

I've known Mack and his team for years and used them on several transactions. Mack and his team are always very professional and extremely efficient. I feel like he helps me make decisions of extreme importance with my best interests in mind. I highly recommend him.

Michelle Bailey is amazing, she and her team are the best in Mortgage Banking! From first time buyers to estate properties she has the experience to handle any type of mortgage financing. It is always a pleasure working with Trustmark.

I had such a horrible experience with trying to get a Chase mortgage. The lack of communication was enough but I had to pull teeth just to get anything moving. It was a constant EIGHT week headache and extremely stressful!

Have done business with Jim and Joe Emerson for years. They have the ability to make judgment calls on loans that most banks and private lenders turn down. Direct lenders. Great service, reasonable rates and terms and no games. Hard money loans without the typical hard money attitude. I highly recommend them to brokers and borrowers in the greater Houston area.

Belinda has helped us with several transactions. We would rank her with 10 stars if possible! Very professional, helpful, efficient, trustworthy and fair. Highly recommended whether you are a new home buyer or a seasoned veteran.

Real estate Investor/ Home Buyer who attempted to get a mortgage through this company. The amount of paperwork required was much much more than with my past and future deals I have had thus far. Unreasonable! At some point I felt as though they did not want to help me with purchasing the home, emails containing documents I had sent were lost. This was not my first home purchase by far so I knew what to expect, but this was beyond anything I could have imagined. Deal for home fell through due to issues the property developed a week prior to closing which was not the mortgage companies fault but they made the process of purchasing a home far more difficult and painful than any mortgage lender I had ever worked with in the past.

Great working relationship. Very Knowledgeable, Professional, Efficient company that gets deals funded. Thanks