Mortgage

Brenda was extremely helpful anwering all my questions with easy to understand answers. I will recomend her to everyone.

In May 2015 my 25 year old daughter tried to buy a home using Bank of America Mortgage as her lender. She needed a co-signer and selected me. Her father and I have had ALL of our banking business through BoA since 1998; and we encouraged our children to also bank with BoA. The home she wanted to purchase is located in Mead and priced at $90,000. We were directed to BoA Mortgage in Plano (the closed mortgage company to Oklahoma) and completed all conversations and transactions via telephone. I’m not sure if BoA didn’t want to bother with a $90,000 loan because in Plano they are used to homes valued at $500,000 up to millions of dollars, but we were treated unprofessionally from the beginning. After gathering and emailing all the necessary paperwork, three days before our closing they called to tell us they couldn’t verify my daughter’s employment with Choctaw Casinos. They had tried three times and never received employment verification and they would be declining our loan (THREE DAYS BEFORE CLOSING). They NEVER contacted us to see if she could contact Choctaw Casinos to help speed the process or get the verification. I called several times and was told that if the verification wasn’t there by 5:00 THAT DAY, they were declining the loan. We jumped through hoops and got the verification there about 3:30. The next day they called to say they had declined the loan because her verification showed she hadn’t worked at Choctaw Casinos for 2 years consecutively (which we put on the application). Remember, I’m a co-signer and have been employed in education for twenty years. Honestly, I couldn’t have gotten the house financially by myself, which is why my realtor couldn’t understand the issue with BoA. My daughter and our realtor were devastated and I was furious that BoA would treat us this way. Our realtor said to contact Guild Mortgage in Durant and see if they could qualify us. After ten days and a lot of understanding/patience from the home seller, Guild Mortgage qualified my daughter and approved her loan (again with me as co-signer) with the same information and verifications. Needless to say, we are in the process of moving the SIX banking accounts, credit cards, 401, and investments from BoA to another bank. Sometimes big business gets a little too big for their britches. After buying three homes, I know the process can be stressful. What should have been a celebration and joyful time for my daughter, buying her first home at age 25, turned into a nightmare thanks to BoA. If I knew where to file a complaint for fraudulent lending, I would be filing it. If you aren’t a millionaire stay away from Bank of America Mortgage in Plano. They can’t take the time to be bothered with ‘regular people’ who are honest and work hard and don’t make $250,000 a year. What a disappointment!!!!! Do I recommend Bank of America Mortgage in Plano? Absolutely NOT.

There isn't a category low enough for the terrible customer service we've experienced with Wells Fargo Home Mortgage. We selected Wells Fargo for a refinance because they held our existing mortgage and we thought the process would be easier, it's been anything but easy! We started the process in April and finally gave up and cancelled the day closing was scheduled... JULY 22!!! We have great credit and no other debt but we've been treated like delinquents with no existing credit or track record We provided every document required by May 4th and yet in July they were still asking for updates. Every time we talked to someone there was some excuse or problems with this or that and "I passed it on so it's not my problem" attitude. Wells Fargo is the ultimate example of a giant compay that treats customers like numbers with no personal service and less than competent staff. DONT USE THEM IF YOU ACTUALLY WANT SOMETHING DONE!! We've wasted time and money with nothing to show for it but grief.

My husband and I purchased our first home using Paul Morales at Benchmark Mortgage. Paul gave us good advice and got us a very good interest rate. One of the best things about Benchmark Mortgage is the personalized service. The staff was easy to get in touch with, incredibly quick with responses and answers, and made the process smooth and easy for us. I would recommend Paul Morales at Benchmark to anyone.

My husband and I just bought our first home, we had no clue where to start. Rachel was a lifesaver! When it came to all the fine details she was beyond helpful & made us feel secure throughout the entire process. Will definitely be using her in the future!

Pinnacle Funding Group helped me with 2 loans. (purchase and refinance). They are professional, honest, and dependable. I fully trust them.