Mortgage

We went with this company because it was preferred by the builder back in 2010. We had a bad experience then. The person working with us had poor customer service skills. She came off as standoffish and didn't care. Well 8 years later, same thing. They didn't have a copy of the documents I needed. She had the same attitude when I talked to her on the phone. Stay away if you can, not worth the headache.

Scam artists, complete waste of time.

This place was terrible. I am a 1st time home buyer and I wanted to leave this review as it was originally brought to my attention that this company had great reviews and were the best rates in Austin. I worked with Chris Marmolejo, and the initial contact call went great where he informed me that I was able to be approved for my 1st home purchase. However it was all downhill after that, during the call Chris advised he was going to send me some information that explains the process and what to expect. The email never came through, I called him 4 days later and left a voice mail advising I never received the email. Chris never called back or apologized (no big deal) but magically the email came though. After that Chris and his assistant Heather requested all documents to move forward with the mortgage loan I sent the required documents and did not hear back from neither Chris nor Heather until almost 3 weeks later. (They initially told me I would hear something back from them within 48 hours.) When they finally did give me a response it was via my email asking for an update and was told by Heather that all looked good and that was the reason for the silence. Really, that was horrible customer service for me being a 1st time home buyer, I did not know silence meant I was all in the clear to start searching for a home. Aside from that during the wait for an update on approval I contacted Chris and asked for info regarding going with a USDA loan instead of an FHA loan. Chris said he would send me some information on that......another 3 weeks later I still have yet to hear any information about the USDA loan. I finally ended up going with a different mortgage lender and come to find out silence is not what to expect when you are waiting for approval information on your mortgage loan. Don't waste your time if you are a 1st time home buyer or if communication is important to you.

For over 11 years, I have referred John McClellan and Supreme Lending to my brokerages agents, our clients, other real estate agents and I used them for my personal construction home loan. John’s team is EXTREMELY responsive for questions, no matter what time of day or night, weekday or weekend, they are there! Supreme Lending Loan Officers are very knowledgeable and will make you feel comfortable through the entire process. I would rate Supreme Lending’s service as outstanding and would highly recommend them to anyone looking for Home Loan Financing. HIGHLY RECOMMEND!!

This review is for Chad Mullenix I own two businesses. Every loan officer I worked with had a very difficult time working with me because of all the required documentation needed by business owners. Most of them really had no idea how to handle clients without standard W2 jobs. Chad was able to clearly identify what documentation was needed in order to qualify. Due to Chad's commitment to my loan I was able to buy a FHA financed duplex in Austin Texas at 3.5% interest. This was no easy feat considering the competition and cash paying investors. Chad was quick with pre-approval letters and also offered insight into the Austin market. Chad worked quickly even answering question on Sunday evenings! He submitted pre-approval letters to my realtor quickly no matter what day of the week it was. Chad Mullenix is hands down the best loan officer I have worked with and will continue to get my business in the future. Not only did he deliver with a funded loan and an on time closing he was able to answer questions I had even after the documents were signed. When you work with Chad you have a person who has your best interest in mind! Highly recommended!!! Exceptional service!