Mortgage

I recently purchased a home and used Cornerstone. I felt bad and didn't think it would be possible to close in the 2 week timeframe I gave them. It was a rough situation because the buyers of my home had to close very quickly. We would have had no where to go had Cornerstone not been able to close it on time. The loan officer and processor were awesome, responded to me at all hours and closed my loan a day early! They made a very stressful situation extremely smooth.

Worst experience ever. Should have listened to the reviews.

Posting a 1-star having removed a star for every despicable thing Guild Mortgage in San Antonio on Sonterra Blvd. did over the course of our home purchase. Most people will unlikely read this full review, but we cannot refrain from providing a fair account of our recent loan experience (2017). Despite our better judgement after reading national reviews concerning Guild Mortgage, we proceeded with Guild after they 1) reaffirmed us “this office is not like the rest; we have 100% good reviews.” and 2) “we will not sell your loan, we have our own servicer that will be financing and managing the mortgage over the life of the loan.” Despicable Practices: 1) We were not provided a firm rate for financing up front. Only after we discussed another bank we might finance with did they make a rate offer by simply matching the other banks rates. 2) We mentioned to the officer; we would only consider financing through Guild if they did not sell the loan and provided some specific loan servicing features (loan recast & full payment pre-pay). We were put in touch with a Guild loan servicer who confirmed the servicing features would be included and that Guild would service the loan. Exactly 45 days after close we received a letter informing us our loan has been sold to Wells Fargo (the most corrupt bank in the country: currently being sanctioned federally in recourse after criminal account practices over nearly a decade). 3) During our option period, we shopped for better rates and found a loan at the same rate Guild was providing, but with No closing cost & No points. When we presented this offer to the Guild Officer; they confirmed (we have proof): “Yes….our office will match the offer.”. Despite this offer we ended up paying over $1,394 in origination fees which would have been credited in a “matched” offer. Repeat: $0.00 LENDING CREDITS PROVIDED AT CLOSING AS PROMISED. 4) Guild’s Negligence to communicate money transfer requirements in preparation for down payment wire caused a communication breakdown at the end of our closing period leading to a full re-audit of our accounts. Only after working with them through the weekend night and day were we able to reaffirm approval from Guild’s Underwriters just a few hours before closing. 5) Our loan officer was contacted on closing day by the title company asking for another day to close. No only did our lender allow this giving previous owners more than a day of control of the property after final walkthrough where they could do anything (exposing us to tremendous risk), but then at the new closing date, for which we again had to take off work to attend; we were still unable to secure the keys/access to the house, walking away with literally only paperwork in hand. Our realtor was nice enough to secure the keys and bring them to us after Guild’s payment wire had been confirmed later that day. 6) We were putting >20% down so an escrow account is not required and we had asked that an escrow account therefore not be structured into the loan. Final paperwork shows a $728 escrow waive fee we were charged. At no point was this charge previously discussed or indicated in any loan estimates provided during the closing period. If you are even considering working with this company despite this review; please post a question or reply offering why. We will provide proof of our circumstances, additional warning & rebuttal, information & resources for better alternatives, etc.

I cannot thank David and his staff enough. We were first time home buyers with many fears about the home buying process. David made this process so quick and easy! He answered every question we had. Responded to emails and phone calls, both day and night. I am grateful for the customer service provided to my family and the caring spirit demonstrated by everyone at Fairway Independent Mortgage. I thank you all from the bottom of my heart!

Very Professional