Mortgage

Can't say enough about John -- so patient with my million questions, took time to explain everything as many times as i needed, and super sharp. This guy knows his business and is great with people! I won't hesitate to call on them again.

For a first time home buyer, the made every nightmare people warn you about of the experience come true. They rely too heavily on email communication instead of picking up the phone and talking to you. I literally was told 4 days before closing my loan was no longer approved THROUGH EMAIL first. I only received a call because I had requested they do so.

Jared Sobotka gave us the correct advice. Wells Fargo is a great bank and listens to customer needs.

Do not bother getting a home loan through this bank. They will do whatever it takes to sell you the house even if it means finding you the least amount of insurance coverage possible just to bring down monthly payments, it's like they don't even bother giving you options. Of you shop for your own, and they don't like it, they will say it's too high. Total lack of communication and thorough explanation of what procedures come next. Quite literally every day I waited for a Phone call from here wondering what's the reason for pushing back the closing date this time. This is just the surface of all the problems we had with this location and a specific loan officer....of you want more details, ask.

I have used Bruce Katz and his team Barbie, April and Suzie 2 times for my mortgage. Both times they made the process as painless and easy as possible. They do an outstanding job communicating what is required and updating the status of my loans. I cannot say enough nice things about them and HIGHLY recommend them if you are looking for a mortgage.

Terrible so far. Derrick at Customer service on my first call to iMortgage's Customer Service hung up the phone on me when I asked him to repeat to me what he was saying about the "disclosure statement" that he was required to say. Very Un-customer service. When I then tried to reach the company by phone again, this time going to the website to obtain an executive officer's phone number I was told the operation hours are 8am Monday through Friday and it was after 8am and no one answered the phone. I was told to enter the extension number which I did not have (obviously).

The service we received from James was outstanding. Buying a home can be such a stressful experience but James was so knowledgeable that it made the whole process very simple and easy. I will definitely be recommending him to all of my family and friends!

Negative star! Horrible customer service.