Mortgage

Opening an account quite a few months ago here was the most thorough and courteous experience I've ever had with a financial institution. Even the Security Guard is friendly and remembers you - a nice change from some other places. The tellers have always been young, but don't let that fool you as they've been VERY knowledgeable. I'm used to having to explain a lot at other institutions as we do some investing & are much more knowledgeable about the banking system and credit unions then the average bear - customer or otherwise. When having difficulty with an EFT that we had set up at another Credit Union, the teller actually confirmed what we suspected the error was that the other CU had committed and was able to get the other credit union to correct the error for us. He also knew more about EFTs than we did - certainly much more than he needed to know to do his job. The only reason we didn't give them 5 stars is that sometimes the tellers seem a bit hesitant to say anything at all other than straight business - but I suppose it's no big deal considering the seriousness of what they do for a living.

I highly recommend American Southwest Mortgage to anyone who is looking for a mortgage lender. Since day one our processor and branch manager Derek Meier was in contact with us, whether it was through email, phone call, or text message. He would update us constantly and was available to answer our questions at anytime of the day. On our closing day our realtor would not to be available to close with us, so Derek drove to San Antonio from Austin to close with us. You rarely hear of a processor let alone a Branch Manager driving out of town to close with their clients. For Derek to do this for us sure says a lot about his character and the company he represents. We cannot thank you enough for making this process easy and painless for us.

Jason Holter and his team give the type of customer service that gives a sense of relief. Relief in knowing that your best interests are being protected. Relief that you are in the best hands available. Relief that you aren't just another file in their business, but a person needing guidance. Relief that there will always be stellar communication from Jason's team. Relief that they will do everything in their power to be sure no surprises pop up at closing. I absolutely recommend them!!!

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