Mortgage

Have been banking here for only a year and a half and since the start of opening the accounts, which took like 2 hours, almost like they had never opened an account before, I had been dealing with nothing but issues month after month. At one point I had saved $5,000 for a certification and a couple days before I pulled it out, they hit me with an overdraft fee on the end of the month and then an extended overdraft fee after the first of the month, to which I never received a call or a letter about this "overdraft" This issue was never resolved. Further, I tried cashing a $100 check I had received for my b-day, and they took it, and posted it, and then a week and half later, they pulled it and hit me with bounce check fee and overdraft fees... because supposedly the account it came from (mind you it has been over $5,000 for the last 10 years) did not have any money and they declared it a bounced check. When calling the bank the money was coming from, they said they had record of the check being cashed and the money being transferred and there was no issue. Suntrust said otherwise... again an issue that has YET to be resolved. Further more I have CDs that have grown to over $10k in the last 15 years... all of a sudden they have not accrued a single penny in the last year and a half. Their answer was that it was probably a low interest rate. (yeah very low like 0%, like the account is not actively a CD or something). Again, another issue that was not resolved. Oh, and good luck doing direct deposit, specially if you are a veteran as I have given the Veterans Administration the direct deposit sheets 6 times and every time I get a letter from the VA stating that something on Suntrust's side went wrong and they kicked it back. And best of all, ask a question and get one answer, go to the next teller, and get a completely different and contradicting answer to the first person, and if your lucky to find a branch with 3 tellers... you can get 3 different answers. "If you deposit a check it "should" clear that day if you deposit it before noon or 9am... possibly, and maybe. Not sure really, let me ask my manager" to which the manager says "oooooh that's a good question, i'm really not sure on that one" REALLY??? You are not sure on how the deposit process works, and when it posts and why it can post and then be in holding for a week even after the check has cleared??? really? Bank with "Confidence" and go somewhere else... like ANYWHERE ELSE! just saying. oh and by the way, if you close your account, they might just open it back up with out telling ya and then hit you with charges and fees and not say anything at all, only for you to check your credit report and see that you are delinquent in the amount of hundreds of dollars for an account you closed last year!!! Banker beware!!!

We got excellent customer service from Larry Jones in setting up our new accounts. He went out of his way to give us a great experience geared to our specific needs. Great bank and stellar employee.

Free parking, great service, very pleasant staff. Always quick to help.

Things are better

Horrible customer service, from the customer service people to the branch level employees. After one week they decided to close my account there reason was I didnt meet their criteria then why open itand let me put money in it pay two bills all to have them returned unpaid and rack up fees. Then I was told they would mail me the amount in my account. Terrible business acumen.

Sir Sprinkle is absolutely an immaculate character and helps answer all of your questions. Everyone always is so kind and helpful.

Honestly, I want to hear from them who and how they hire. Now that I am without a home, I'm just praying for something that is fair. AI will be more careful than this irresponsible and unprofessional company. And Chase bank partners with them.