Mortgage

The most inconvenient bank. ATM machine is always down at the main building. Now they did away with the drive through tellers and replaced with a machine that doesn't work half the time and a long wait to use cause no one knows how to use the damn thing. If you go inside there is always just a huge line and everyone seems like they don't know what they are doing.

Rates were competitive. They offer some of the lowest closing costs fee around but our agent Ryan Mudder was very uninformative throughout the loan process. We were oblivious to the total amount required down at closing and that amount typically needs to be in the form of a bank draft or cashiers check. We were notified of that amount with less than 24 hours of our closing time. We closed our loan at a local title agency that he wasn't present for nor did he tell us he wasn't going to be present. Never followed up afterwards to see how everything went or if we had questions in which we did. Questions after the closing? Forget it. Never returned emails, text messages, or phone calls. We had to have someone else with in a local branch assist. Good Bank, bad representative.

Great service! professional and knowledgeable group who kept the communication flowing which allowed me to close in 30 days. I would definitely use them again and refer a friend.

Unbelievably bad. The sales guy- Chris, talks a good game, but when it comes to the "underwriters" and "processors", there are always hassles and additional questions and stalling- questions about p.o. boxes from 20 years ago, debts that were paid off, money transfers from one joint account to another, none of which affected anything material. The evening before closing, two days before we were scheduled to go out of town, we get a 1 line email that there is no clearance to close the following day- and no reason why. One processor or underwriter takes a day off, and another steps in with more Bull**** questions. Keep in mind, We own other rental properties, have plenty of income, minimal debt, and stellar credit scores. Find another lender. Any other lender. Run, don't walk away.