Mortgage

Purchasing a new home is exciting, going through the mortgage process is not. Tony Joncola and GSF mortgage made this process as smooth as I've ever experienced. The big thing that set them apart was closing. Everything that I expected was present and there were no surprises. The numbers were everything we talked about and pages were complete. Getting this mortgage did not diminish the fun and excitement of buying a new home.

Ritchie Baumann did an outstanding job finding the right refinancing package for us. He went the extra mile and then some! Ritchie took the time to explain all aspects of the process. He was highly recommended and we will pass on that recommendation.

My Grandfather knew Jake Rose the man from what was at the time the Chairman and President of Kellogg-Citizens Bank which was one of the "associated banks" that led to the founding of the modern "Associated Bank". This man was an icon in the community and his legacy lives on in Associated Bank. I keep expecting them to get bought out by one of the giant Wall Street banks. No doubt they've had offers but so far the bank has decided to remain local. Associated Bank really gives back to the community. You see their influence everywhere in their footprint but especially in NE Wisconsin. Oh and did I mention it's reallt nice to be able to work with a personal banker who knows their products. I've tried one of the largest banks and always felt like the banker could just as easily have been serving me fast food as talking about the financial products I need. I don't get this feeling with Associated Bank. Associated Bank and Associated Investment Services was part of my life growing up and as long as I am in their footprint probably always will be. As I mentioned earlier I've tried other banks and even a credit union but always come home to Associated Bank.

Gavin and Brian worked with my wife and I on our first rental property investment. They were both very knowledgeable and easy to work with. Any time we had a question we were able to get in contact with Brain or Gavin right away. At one-point Gavin and I were talking at 9:30 PM on a Saturday, due to my crazy work schedule. Alyssa and I would highly recommend Guidance Mortgage Company to anyone. Keep up the great work guys. We will be back for our next investment.

Can I just give a shout out to Cassandra, I've never met her, only phone conversations. But she's is awesome if all customer service was like that there would be a lot more happy people.

It's absolutely impossible to get to speak to an actual human about a problem. I was on the phone for 20 minutes trying to find a way to actually talk to someone. And then on your website under 'suggestions and complaints' it just says to contact customer service but doesn't give you a number or anything....Isn't that exactly what I've been trying to do for the past 20 minutes???

Wonderful staffs! Love banking with PNC!

Great bank

I recently refinanced my home. I was extremely happy with the Load Officer and I will recommend this company to my friends. There location near Mayfair Mall is very convenient. I like that they are local lenders.