Mortgage

Excellent bankers, very friendly and knowledgable. I am so glad I chose PNC!

Great costumer service with a smile

I would highly recommend anyone looking to work with a knowledgeable lender chooses Craig. He is easy to work with and explains the process fully as you go along. If you're looking to buy a home work with Craig!!

Not happy with their system, when u make a deposit the receipt doesn't show your total balance, I understand that it takes 2-3 days to clear a check u deposited, but I suggested since they took over the Anchor Bank to still have to come up with new system where the receipt shows the deposited amount, the balance, then the total balance of your acct. cashiers are not very attentive, I was there on the lobby on a Sat. @ 11:45 there were 2 costumers at the lobby and one waiting outside window, there were 3 cashiers, but only one busy working and dealing with costumer, while I was standing, trying to figure out where are the other 2 cashiers when there were 2 more people waiting for long time, one costumer got a little bit agitated for waiting to long, but the mngr. did not handle it the right way, giving lame excuse, did not apologize for not attending to her where she should have been. I think that the costumers requests and complains never get to the upper level managements. We were banking with Anchor Bank for 25-30 yrs. never have any issues or problem, we also have our mortgage with them. I am wondering if any Bank in Stoughton have this same system. I'm wondering if Stoughton people are happy with this Bank.

The staff is wonderful. I'm glad they kept some of the employees from when it was Anchor! However, It seems like every time I turn around there is a new fee, paychecks are not considered collected funds at time of deposit and if you have more than 4 transfers out of a savings you get charged. Be careful about this especially if you have auto pay for bills. I had been with anchor for over 50 years and now am considering changing banks.

My loan was very complex, John Shields was very persistent and he was able to take my 25 yr mortgage and refinance to 20 Yrs, knocked off 5 years of payment. I also received cash back during closing and skipped one month of mortgage payment. Definitely worth the time and I would recommend.