Mortgage

ATM took my debt card and took my money in a snow storm.taking forever to get m money back

Great place to bank.

I called ahead to ask if they had a drive thru ATM as I am disabled, all of which I said on the phone. The lady assured me that they did. Perhaps she didn't know that the ATM is down, but it was intensely frustrating to drive out after hanging up to see it didn't even work. Yes, I could do my business at the drive up window but my social anxiety is high today and I simply wanted the ATM to not further engage with anyone. It was literally why I called to ask the question. Driving my disabled self to VB Blvd and Plaza Trail instead. Again, perhaps she didn't know, but when someone calls to say they are disabled and needs the ATM, it would be helpful if the staff is aware it is down and shares that information.