Mortgage

Never ending mistakes !!!

Service was excellent and their people very courteous and helpful.

Always very helpful and quick, never a bad experience with Guild!

As we were getting ready to close, our lender decided to change companies, as Guaranteed Rate had made some changes in leadership that discouraged our lender. Our loan was handed off to Cody, whom was delayed in his communications, and seemed unaware of reasons for any delay in our closing. We were supposed to receive our final CD on Friday 10/13. Cody shared, "I don't know why you didn't receive it." To which I asked him to make it a priority on Saturday, and he said he would try. Then on Saturday, he guaranteed me we would see it Monday 10/17. At noon, I texted Cody, and he confirmed I would see it. Again, it did not come, which the delay of the CD continued to push our signing/funding out an additional 3 days (due to Trid). Monday evening, I called his Regional Manager, Dani, who again gave the same impression that she didn't know what the delay was. I was told this had nothing to do with anything on our end. We had turned everything necessary in. I finally received the CD on Tuesday, and was not able to sign and fund until Friday 10/20. The lender who ended up leaving the company showed up at the Title Company to be with us. No sign of Cody. Pretty unhappy with Guaranteed Rate, as well as with Cody and Dani on the service they provided. I would not go through this company again in the future.

I've worked with Mike and his team on two transactions and plan on using him for our future transactions. He is very quick to respond and his team was able to put together two rather tough transactions in a very quick time frame. I'm looking forward to working with Mike and his team in the future!

This was our first transaction working with Paul Thompson to buy a home. We have worked with other lenders in the past, but never had the personalized attention, great communication, and consistent professionalism as we have with Paul. He listened to our specific goals to finding a home and then tailored this towards finding the right home loan to fit our needs. As a good communicator, Paul was in continual communication with our real estate agent and us through the entire process. On a weekly basis, he would email a Weekly Status Update to inform all involved parties of the progress of the transaction process. As a professional, Paul had a solid and concise answer to any questions that we asked. We highly recommend Paul Thompson as a lender you can trust to advocate for your lending needs.

Mark and Innovative Mortgage were extremely helpful in refinancing my home. I went from having 22 years left on my original loan to a 15 year and ended up paying about the same amount per month.