Mortgage

ridiculous phone system, kept directing me but then disconnecting my call. Not a great introduction to your business.

I used City 1st to buy my first house as a single woman and it was the best experience I could have asked for. Chris and Heidi worked together seamlessly as a team and we're always available to answer my endless questions and informed me of the process every step of the way. I would highly recommend using City 1st if you are looking for a local lender you can trust.

Convenient ATM

I love this bank! Whether I drive up or walk in, I never feel like just a number, I'm always warmly greeted! I also very much appreciate the commeradery I feel between the bank employees. I really need to give a shout out to Andrea Fields as well! I had a issue with a component of the Green Checking as she was right on, keeping in touch every step of the way. She also shared the importance the entire management system put on it which really instilled a faith in me as to how much Washington Federal customers are valued! I'm a member for life!

Without going into too many details, my situation wasn't totally unique, but it did present a couple of minor obstacles. When I decided to buy a house (first time), I naturally wanted to use my personal bank for the financing. The house was a foreclosure and had been on the market for well over a year and was to be sold "as is". This is when my bank got nervous and started asking questions to my agent that had the potential to kill the deal. Recognizing the alarms, she acted quickly, suggested I not proceed any further with my bank and told me about Cheryl Lipp ... her successes and willingness to go the extra mile. After introductions, the rest is history. I cannot say enough about how Cheryl made me feel immediately comfortable and confident that everything would move forward without a hitch (although there were a couple, but not from her, nor her organizations side). However, with her knowledge, accessibility, approach to solving problems, terrific attitude, friendly demeanor ... even with the small glitches ... made the experience of buying a house a great one in the end. I've never been happier that my agent took the reigns and made the suggestion to bring Cheryl into the mix.

100% the best mortgage company out there! A true pleasure to work with and amazing staff! Robin is absolutely amazing and without her I never would have gotten my house! These folks will work their butts off for you.