Mortgage

I can not understand why Fremont Bank charged me 110.00 dollars for receiving a bank levy from CCS .. I understand there is a fee but 110.00 ?? I talked to customer service and nothing. I tried to get a hold of the bank manager but I guess it is not important to them to return phone calls as I have not received one from either customer service or the Manager of the bank after I was told he would call me back shortly he is with someone right now ... All I would like is to explain to me what was done that cost me that amount of a fee..? No answer and I checked other banks and none charge that much in fact about 25.00 to 30.00 was the usual fees. I think I am not feeling as valued as I once was here ...

Constant communication about the status of the loan throughout the transaction. When I asked a question, I got an answer.

Great service here

Was consistently there through the entire process. Helped us navigate through any of road bumps we encountered. Always got back to us quickly. Worked well with his team in making the process move seamlessly. Everything was transparent and we always understood what was needed. A wonderful transaction. I highly recommend!

The worst experience possible. Where do I even start. I guess plain and simple, Ana doesn't know much about home loans. First Ana was giving us incredibly inaccurate expectations of loans we could use. She didn't know that loans were different based on a stick built home vs a manufactured home. This is huge change of interest rate from what she has originally quoted us. Next as rates were climbing rapidly, after several percent increases, Ana asked us if we would like to lock in the interest rate. Where is the common sense and common decency? Integrity? She clearly doesn't care about her customers. We found the home. Made the offer. Got accepted. In contact. Our interest rate we locked in at was feeling good but tight. A week before closing Ana realized a huge detail SHE overlooked. We didn't actually qualify for the loan she had us ready to sign. This was after several docusigns had been signed and thousands off dollars had gone into contract. Now we either lose our down payment or