Mortgage

I give PNC Bank a 3 star rating because it takes my deposit and hasn't run away with the money. Otherwise, it's afraid of doing any service for fear of burning itself. Online transfer between banks is limited to $2000 per order and $5000 per month. This makes its online transfer operation worthless in this era of online banking. Doing simple things such as notary public is difficult. The bank always can find odd issues for not to notarize a customer's signature. After three months of frustration, I'm taking my money elsewhere.

Very helpful and knowledgeable

I have a vehicle loan through this bank because they have a low interest rate. Biggest mistake I've ever made. They're customer service is absolutely terrible as when I call they don't take any extra steps to help me if they don't have to. Example; I need to renew my registration and lost the renewal I received in the mail. I called the office and the representative told me she doesn't have that information and had a slight attitude as if I was crazy for asking such a question. When I got my vehicle, I went to the office numerous times on the days I didn't work(I work in the hospital with crazy hours) to set up automatic withdraw. Well, it took 8 months to accomplish this. They lost my paper work two times, told me they can't do automatic withdraw from the bank I actually belong to and also told me its my other banks job to pay them! To pay them before the bill was due you have to go into the branch as they don't take payments on the phone unless the bill is due. Now that wasn't feesable because I work until 430 and couldn't make it in time. Needless to say, I will never do business with them again as Iv'e been through the ringer more times than I care for. They are very inconvenient and act as if you're inconveniencing them. Everyone else that I discuss this with also have a poor outlook on this "company".

Great customer service, nice location and great inside. I really could go on about how professional and friendly the staff are. We never felt pressured to do anything, just told what the options were available along with very sound advice.

I loved this bank years ago but they are going way down hill. As they keep aquiring other banks their online and mobile services are horrible. Always down and cant use them what good are they.