Mortgage

Drive thru extremely slow. Wait time is 15 to 20 minutes. They need more people working window on Saturdays.

There's only one person that has good customer service & she's a white girl with brown hair, but she's just a teller. All the other people have stuck up attitudes and treat you as if you're not worth their business. Because of the people at this location I'm currently seeking a different place for my business banking. I've been with Suntrust for almost 10 years and it's now time for a change. Now they STOLE money from me and think they can just apologize for their employees ignorance to make it okay. Suntrust employee says my first check order is free. I call to get the charge removed from my account and am told "sorry for someone misinforming you." I'm seriously about to stand in front of this bank and offer every single customer $300 to close their Suntrust account. It'll probably be cheaper than the amount that Suntrust has STOLEN from my business!!!

20+ minutes to deposit a check? No thank you. I'll take my business elsewhere.

Laura was excellent. She answered all of my questions and took care of everything I needed in very professional and timely manner.

Had the worst experience ever. Rude, unprofessional and liar. One of the service representatives called me over to assist me. Asked how she could help me and I told her, then handed her my license. She pulled up my account and then answered an outside call. No excuse me or do you mind if I take this call. Nothing! Totally ignored me. Preceded to talk with person, laughing and said she would be happy to help them and send an email to someone to contact to contact the caller. Oh my goodness! How totally disrespectful, rude, unprofessional and ignorant. She dismissed me as though I wasn't sitting there. I asked for my license. She handed it to me and kept talking on the phone. I reported it and she lied. I do not recommend this branch! Incompetent is putting it nicely. I will not return!

I’m a first time homeowner so when I started the process, I had no idea where to start. Lucky for me, my realtor put me in touch with Chris Armantrout. He was so quick to get me preapproved so I could begin my search. He kept me informed every step of the way. It was a pleasure to work with him and I would recommend him to anyone looking to start their home buying journey!

I would like to take a moment and thank Caleb Stoffle. I would not be sitting in my home right now if it were not for him. I want to thank 21st Mortgage for what they have done to help me and my family this year. There is no way that I could be even nearly back on my feet without their blessing. I have been with 21st for many years. We have been through many rough times together. Yet they still work with me the best they can to help me keep my home for my family. You won't find that kind of caring at just any mortgage company. Once again, thank you Caleb and all others who have worked with me on my account. Thank you for treating me like an adult and a human being. Your blessing will never be forgotten. May you be blessed in return. Sincerely, Ms. Vassaur

I would like to thank Lauren of Vanderbilt for not only her professionalism in working with our loan, but also for her wonderful customer service skills. If every representative treated their customers with the care and concern that Lauren does, Vanderbilt would keep a 5 star rating. Thank you again, Lauren!! We are really excited to try to pay off our loan early and hope to work with you through the rest of the process!!! Vanderbilt, you need more Laurens!