Pet

Customer service is excellent. Store associates are pleasant, professional, and knowledgeable regarding anything for your particular pet(s). If they aren't sure what the answer is to your question they do their very best to research it and let you know the answer with a simple phone call. If you need a particular brand of food or at least a subtitle of that brand they will do their best to get it in by way of a special order. It's pet friendly and we, along with our friends, prefer it over the larger pet supply stores. I suggest stopping in and give it a look see. You WON'T be treated like you don't matter....you'll be pleasantly surprised and wonder how you've missed it! CLASSIC PET SUPPLY II is THE place to go!

Nice to go see the dogs and cats.

Girls were very friendly and knowledgeable. They loved my dogs😁

This was the first time I took Spencer to Victoria, she did an amazing job grooming him. See you in a couple months Victoria.🙂

I love going into this store, they always have the best prices and if they don't stock it they're willing to order it for you. They're pet's are always well cared for and the fish are amazing!

Great customer service.

All Parrot Products is a site that has everything for your pet bird and parrot. Lori is extremely knowledgeable and will help you through any questions that you may have about the best parrot food for your type of pet bird and any other questions that you may have. Shipping is fast and the site only carries the best in parrot products and food!

If I could rate this place 0 stars I would. Two employees in the fish department where too busy talking to each other and ignoring me and my mom. I noticed all the bettas were on a cart stacked on top of each other. Incase you don’t know if you see betta cups stacked you should inform someone that they’re getting no oxygen, and need to be IMMEDIATELY removed from on top of each other. I politely told the two staff that the bettas can’t be stacked like this, one left without a word. The other just said uh ok. Clearly didn’t care. I took a look at them too and some had lots of tail rot and overall looked very very depressed.The cups were FILLED with the fishes waste and old food sunk to the bottom. He left the area too. So I did what they were clearly not capable of doing, me and my mom unstacked them neatly. Then the one staff came up to us very rudely saying “can I help you?? Would you like to purchase them???” I got a little offended with his tone, and told him the holes at the top weren’t for decoration and that it is animal abuse. Almost every tank in the place had atleast one or more dead fish in it. A bird could barely walk or hold itself on his perch, his nails weren’t taken care of clearly and were curling under his feet, poor thing. The skinny pigs as well clearly had irritated skin. It was the most depressing thing I have ever saw. Me and my mother left the live pet section and went to grab what we needed. Something caught the corner of my eye, the employee was RE STACKING THE POOR BETTAS!!! I went over to him and asked what he was doing, he said “I’m just moving them!” I told him what he’s doing is cruel and abuse he kept nodding and saying “yeah ok” I asked for his name, it was Ben. I gave the cashier all the things I was going to purchase back, I didn’t want to give them business at all. I cried all day with huge guilt and felt so so so sorry for all of those pets. Later that day I wrote a complaint email to the store informing them of what happened. I got a response. The person who read my email was Ben. I was extremely uncomfortable about that.... but it was brought to the Manger, she called me and was polite, and told me he was being transferred? I didn’t think he should be working at any store for pets. And clearly from the reviews nothings changed. Petsmart used to be great. The one in Windsor even gives poor care now too. I went to petsmart all the time, now it went down hill and is way overpriced as well. If you need pet supplies I’d recommend The Critter Shop! I was so amazed of how well the man takes care of his pets and he definitely doesn’t over stock! The tanks are crystal clear and he’s the only one working, and him alone has been 100xs more helpful then petsmart ever has. And his store is affordable. Just keep in mind there’s a parrot that is quiet loud... lol So everyone knows that I know what I’m talking about when it comes to pet care here’s the list: -3 betta fish -3 African dwarfs -axolotl -2 society finches -2 Campbell dwarf hamsters -1 black bear syrain hamster And my cocker spaniels and cats. They’re all healthy and get the best care and attention they need

I absolutely love this store. It was suggested that since I have a small pup that I should try the Boreal brand of dog food. It has no fillers .All natural ingredients. She's happy and so am I. Staff is very friendly and knowledgeable. Tank you so much....

Cut my baby with clippers about 1/2" long by 1/4" wide and then said the dog must have cut herself with her nail. Obviously no caused by the dog and caused by the clippers. Shave the underside of the poofy tail hair off. Absolutely no reason to not admit the mistake.

This is a beautiful facility, but the greeting from the receptionist was not as welcoming. She was pretty judgemental about the breed of my dog and made me feel very unwelcome. I did have a chance to talk to another staff who does the training classes and she was super sweet and helpful. They just need to educate the receptionist about customer service.

Marly had her first trim today with Michelle. Place very clean and Michelle takes time to explain everything. Great experience 😊