Pet

I was let down by Doggieville to the point I do not believe we will be back, and we have warned our neighbours. We used to go for regular daycare, but I noticed that our dog would get locked up for hours on end. When I approached them about it the staff dismissed my concern and told the owner that it was only for lunch and nap time.. Little do they realize I watch the webcam at work... Later I decided to try a grooming. Our dog came back from a $85 grooming with barely anything but a bath and brush. The staff had the nerve to say that 'we should pay attention to matting near her ears'. I have never heard of a dog coming back from a groomer with matting before! Usually that is why you send your dog to get groomed. We went and bought a tool to take care of her matting after she came back from the grooming... I found the owner very kind, but on more than one occasion I have caught her staff flat out lying to clients (as well as me). I feel bad for her as she is such a kind person that she likely does not know her staff are letting her down.

The products here are just what you need for your special pet. The prices are reasonable. The friendly staff are well organized and very well trained.

Probably one of the best dog daycare/boarding in York Region. The staff are so attentive with the dogs. Just one example, my pup Apollo had not been there in a couple months, and they remembered his name right when he walked in the door! The system and setup is so detailed...everything from how your dog does in a crate, how it does with small or large dogs, how do they eat/what do they eat/how much and when do they eat/ect. I also love how they give very descriptive report cards and have fun little parties....it's literally LIKE daycare! It's also great that they have webcams, I always want to know how my pup is doing. They also are great at making sure your dog is well-received, especially in a pack-like atmosphere. Would recommend to anyone looking for daycare or boarding!

We love K9 to 5! Very pleasant staff & owners who obviously love dogs. Our 16 year old dog had passed away about a year ago & we found ourselves dogless for the first time in 35 years. We lasted a few months & decided to bring a puppy into our family. Having a puppy was quite the challenge since the last time we experienced puppyhood had been 16 years ago! Taking our pup into K9 to 5 has been a wonderful support for us. Going to play twice a week has been beneficial for our dog & has certainly helped with socializing her as well as giving us a break. Our dog is very comfortable here & if we need to go somewhere & we're going to be more than 3 or 4 hours we always have the option to drop her off. She plays & comes home exhausted & we can pick her up & go home & enjoy a relaxing evening. We've had our girl bathed & groomed here several times & we've always been very pleased. Josie does an excellent job!

Good customer service

We went to Big Al's for a replacement pump for our tank. There were a handful of customers in the store, so it was not so busy, it was around 3 on a Thursday afternoon. In the back where the fish are, there were a couple of staff cleaning tanks and another opening a shipment of fish that had just come. The cashier was at the front with another male employee. We walked around and we were looking up as we saw the pumps on the top shelf....you could tell we were looking for something. The male at the front of the store just kept flirting and laughing with the cashier as if no one else was around. My husband finally asked if he could help and asked the price of a pump....he told us the price, my husband said but why so much when I can get it at another place cheaper. The male employees answer was I don't know they just bring stuff in and we slap a price on it. Gotta love that! Anyway he went back to his flirting. Let's hope he got the date he wanted with the cashier, but we will not be returning. We have shopped their before but the rudeness of the male employee and the cashier were too much. Do your fun when you are not at work so you don't waste customers time.

Always nice and willing to help and give advise.

Great local store with a huge selection! Friendly knowledgeable staff.

Best groomer for pomeranian 's . Show Dog finish everything time.

Great! I love their selection of raw dog food. One of the only places to stock Ziwipeak air dried too!

We brought our old farm dog in to be groomed, and they did a fantastic job. Our pup is deaf and a bit shaky, but Cynthia's grooming made sure she was treated well, and came back looking better than ever. And all for a very reasonably rate. Highly recommended.

Friendly owner

Way better tgen big Al's. Friendly staff and my fish havent died yet. Unlike big Al's my fish died fast or had fin rot

My dog Ty did the 6 week board and train program here. He did extremely well and his behaviour completely changed upon his return. Everytime I go away I also turn to Rosewood for its pet hotel services. He loves it everytime and I highly recommend Rosewood.

My little Grover loves coming here ! She isn't scared and looks fantastic when she comes out !!!

Very helpful staff today