Plumbing

A year and a half ago during our kitchen remodel, our contractor brought in Jeff from Cassidy's. Jeff was awesome! He went above and beyond, and he called to let us know when he was running late. Based on that experience, my husband contacted Cassidy's for a bathroom plumbing issue last week. Unfortunately, Jeff was not available so Justin was sent. He spent a couple hours and did part of the job and left at 5:00 saying he would be back the next day. At this point, we had two bathrooms torn apart for the project. Justin didn't show on Tuesday, so my husband called him. Justin said he got tied up and that he would come Wednesday morning. On Wed. afternoon my husband called the office and was told that Justin was loading our materials and would be right over. No show. Thursday, again no show. On Friday my husband called and also texted Justin -- no response, no show. Today, Monday, another empty promise. Please find a plumber who will follow through and be honest with you.

Service call was on time, friendly, got the task done quickly.

I don’t not recommend these clowns! I had them recommended to me by our realtor for cleaning and inspection of our heating system. They came and did the inspection, never sent me the report and they called me a day later wanting me to pay them. I told them I was not going to pay them until I at least get a report. After constant calling for days the inspector finally submitted the paperwork so I could have access to it. The inspector said we needed to have a specific clearance from the ceiling to the water heater which our water heater did not have. We had the water heater professsionally installed less than a year ago and the contractor said it meet the specifications for Eagle River. The clowns at Discount Mechanical said it didn’t so we couldn’t sell our house until it was done. Our contractor went back to our house and took the sheetrock down in the garage and showed them the floor joists do not allow for the specific specifications that discount mechanical are demanding and there is literally no possible way for it to meet this specification. Finally Discount Mechanical decided to call the city and the city person in charge of things like this said, in Eagle River almost all houses are that way and our water heater was fine. So after weeks of screwing around and hundreds of more dollars spent we actually had to do nothing to our water heater. Shouldn’t the inspector that is licensed to come and inspect your house know that? Next they said our furnace was bad and we needed a new one. They quoted me $3600. I thought that was expensive so I called 4 other companies and they were from $2700-2800. So I told this to Discount mechanical and they said oh sure no problem we can match that. Wow! Just like that you can go down almost $1000. They apparantly are screwing people by charging way more for the work than other companies. Then they said I needed an 80k btu furnace when all 4 other companies said I could easily use a 60k btu and really only needed a 50k btu furnace. Finally I agreed to a specific 80k btu furnace with them and they were to install it the next day. Turns out they couldn’t do it for a week but since I called them they bumped it up to 5 days out which was a day before I was suppose to close on the house. Then they came and installed it and I got the charge for the furnace. The receipt they gave me said they installed a 100k btu furnace so I called them up. After much confusion on their part they finally got back with me and said they did install the wrong furnace. On all the paperwork it said to install an 80k btu furnace but for some reason their tech installed a 100k btu furnace. By the time this confusion was resolved the house was sold and their manager called me back and wanted to go back into my house to take out the 100k btu and change it for the 80k btu furnace. I told him it isn’t no longer my house so sorry. So from the front desk, to the techs, to the inspectors, to their parts department, and to the management I would not recommend these clowns!! Terrible job and business!!!

Miss Khristy was particularly helpful. She made sure all the items in my order was correct. She told me approximately when they would be arriving. And gave me tracking information for my order. One of the best customer service encounters I've ever had.

Called in the morning with a faulty heater and cold house. By the afternoon my boiler was fixed and the temperature inside was heating up. - with just two hours of labor. Smart technician who figured out several issues promptly, got the parts, and we were in business. Fair price, prompt, and professional. I'm sticking with these guys!

Mountain mechanical went out of their way to get my well done.. with a new and improved pump! I love it!!

Very courteous and professional gentlemen came to do our boiler install, and completed the job very timely. Customer service and scheduling was a breeze also. Will continue using this mechanical company, they make my life easy.

They were great! Worked hard to fit me in the day I called and worked really quickly and efficiently to save us money. Very informative and worked with me to make sure our problem was appropriately resolved. Highly recommend!!!

The owner's son breaks in people's homes and robs them at gun point. He's also a drug dealer. Lowsy management and parenting.

Called Libby at 11:15 this morning and talked to the lady answering the phone, the guys called back at 11:45 letting me know they were on the way. They hooked up to the key box and the pipe in the garage and were driving away roughly 50 minutes later. It is important to know where your key box is because without it they cannot get the pipe thawed out. Great guys, great service, Veteran owned and HIGHLY recommended!!!

Outstanding experience. I had just bought a house and the drains would back up during showers or laundry. I called roto-rooter first, but was sent to voicemail. Called Bob at Drain Cleaning Anchorage, and I'm glad I did! He came out in less than 2 hours. He guess my plumbing setup over the phone from listening to me describe the problem. Very knowledgable. Showed up on time and was super-professional. The problem was fixed in less than 1 hour. He even discovered a problem somewhere else in the house and showed me how to fix it to save money. I will definitely call Bob back for anything that goes wrong plumbing-wise. He was done fixing the problem before roto-rooter even returned my call.

I don't know why anyone would want to use this company They did not even know how to get my clean out open. I had to do it for them Then they couldn't clean out the blockage, but the next guy I called did great. When I called All Drain back to complain, he hung up on me Bad business