Travel Agency

Eighteen years in business they truly are cruise experts.

Very friendly staff. Always willing to help and guide providing excellent customer service

Very prompt . love to do business with this travel agent. Good customer satisfaction. I recommend this agent to everyone

I had the worst experience here yesterday with a dark travel consultant. We walked into the store and there were 3 employees sitting at their desk doing their own stuff without a single greeting word. We had to take the initiative to ask for help with Disneyland tickets. This dark lady helped us search for the price. We emphasized so many times that our older child is turning 3 and the younger one is under 1. The older child will still be 3 while she's on the trip. She gave us two quotes: 900 and 1100 something. We were shocked so we asked her if it comes with the flight or with the family as she never asked us how many people are going to begin with. She answered us in a sarcastic tone" yes, how can kids go by themselves?" We questioned her by asking isn't it free for kids under 3 to enter the park? She said no..She kept changing her answers..first she said only infants under 1 are free..then she changed to kids under 2 are free just like the flights. She sounded so unprofessional to us so we had to walk out of the store. The worst thing is she did not seem like she enjoyed her job and she was definitely full of attitudes while talking to us. My suggestion to the store is to retrain this employee in both customer service and product knowledge.

Nice

We had booked a holiday in Punta Cana at a brand new resort a few weeks ago. Since booking the reviews on tripadvisor had varied from good to horrible. Many many reports of illness among the guests. My wife and I voiced our concerns to Suzanne at Marlin Pickerin town centre. She worked tirelessly to get our resort changed. As of today 4 days before departure she did just that. We are going on the same day same flight but to a different resort. Thanks also need to go out to Jasmine the Sunwing rep who heard our concerns and acted. Outstanding!!!!. You can do your online bookings if you like but you cannot beat the one to one service offered through a real agent. And this agent in particular!!! Susanne you are brilliant!! We will go nowhere else from now on (God help you)😉

Best ever service from Eliana Anton, excellent!

Very poor customer service. No phone etiquette. Stay away and do not buy from them. There are many other travel agents in GTA.

Good service

Beautiful park