Automotive Repair

I got charged 117 bucks for a service repair they didnt even fix the old man there is rude and dishonest lesson learned there running a crooked business other reviews speak for them selfs it will keep coming till owner owns up to his and employees faults

Great service. Rj and Donny are great to deal with

Best prices around and the new owners are amazing, open 24/7 now

I had an alternator go out in yelm on my way home. They replaced it quickly and at a fair price. The shop dog even let me pet her. Will definitely use them again.

If your boat requires any repairs or upgrades, stay clear of NS Yacht Works and their employees- Rick or Mark. My suggestion is this bring your business elsewhere. I had a terrible experience with this boat repair facility. I had multiple in person estimate consultations with Rick, who is one of the managers. I made very clear how much I spent purchasing the vessel ($45,000) and provided a clear budget that I had set aside for repairs (approx. $20,000-$25,000) and a list of the items I hoped to have done within that budget. I instructed NS Yacht Works to keep the upgrades and repairs within my budget and if my budget was maxed, not to do anything further and only do what they could within it. Although Rick provided a verbal commitment to pricing, he refused multiple times to actually provide a firm work order/contract for the entire scope of work. After paying for multiple weeks of dry storage for NS Yacht Works and their technicians to work on my vessel, I attended each day to track their progress as I was also paying by the hour for labour. Multiple days I would attend and see nobody there, or only present for a limited amount of hours. Certainly not every day for an entire day at a time. After requesting a cost update from Rick, he then provided a new cost estimate which was requested several times. He abruptly told me that costs had now exceeded over $40,000. In shock, I then demanded that NS Yacht Works cease all work on my vessel, provide a detailed invoice as to why costs had sky rocketed, and asked for proof such as a work order/contract and proof of worker hours showing such costs were incurred. I never authorized over $40,000 in repairs by signed contract or in writing on my vessel. I feel that NS Yacht Works took it upon themselves to simply 'assume' that I was okay with spending such an absurd amount of money, and incurred the costs assuming what I would simply accept it and pay. What kind of processional outfit does business like that? I was charged over 100 hours to install a bow thruster, remove a few electronic screens on my bridge, install a power inverter with wires in my engine room, paint the bottom of the boat, buff the boat, and paint a new line around it. I was charged multiple times for the same item including charging labour hours to read a manual on how to install bow thrusters. I didn't hire a professional outfit to read literature on how to install a part. This is all very clear on their invoice. I have tried multiple times to come to a resolution. I have asked and continue to ask for an explanation as to what led NS Yacht Works to believe that they could simply do as they pleased and incur unlimited costs without periodic updates and/or authorizations from the customer. Rick and his associate Mark refused and continue to decline my requests to simply meet at my vessel to discuss with me and show me how the amount and outrageous hours on the invoice could be explained. As a matter of fact, I've been told that I am no longer welcome at their office- not very professional. Even worse, after asking them to cease work, they literally abandoned my vessel and left it in pieces, many things I was actually billed for but were not completed. I have posted those photos to their business page. I will not be referring friends or family to this establishment.

Quality service at a reasonable price. 2008 Prius still running strong!

Always professional, but fun!

Good prices, quality work, and lots of information.

I am one of those guys that most often fixes automotive problems himself. I do however, sometimes find myself in over my head when trying to fix something. Most recently I was doing the brakes on my pickup truck and found that the hub assembly was completely shot. I called Rick and he sent out two of his guys. I bought the hub assembly and they installed it, right there in the driveway, inside of an hour. These are honest folks, and I have leaned on Rick and his expertise when it comes to cars on numerous occasions. He's pretty much the only mechanic in town that I trust completely.

This shop is the poster child why auto repair has such a bad reputation. My transmission went out so I had it towed here. Later (a few hours and no estimate no work done yet) I decided the vehicle just wasn't worth the new transmission. When I went to have the car towed out I was given a $400 bill...when I asked for a detailed invoice...I got nothing. They did nothing to my car but allowed it to be towed in to their lot and scammed me for $400 bucks. This shop is nothing but thieves. Do not take your vehicle here they will rip you off.

Doran is easy to talk to. I am new to this area, but he explained what he can do for my concerns. He let me see old and new parts while he was working on my car. I recommend especially women who have a little fear with mechanic. Thank you, Doran!

good honest people great work been using them for forty years

Grant was awesome explain to me what was wrong with my prius fixed in the blink of a eye

A+++ Service at a reasonable cost! Bernie and his team are amazing! I won't be taking my truck anywhere else!

Took in my bmw 535xi awesome work very fast