Flooring

Honest, talented business

Great experience from selecting the carpet, all the way to install. Stayed within our budget and schedule, careful of our property during installation, cleaned up nicely. Love our new carpet (rooms and stairs).

Selection, prices, courteous and professional staff.

Great flooring price and the installation was fast ! Loving the new carpet

Just love this store! It has everything!

This is an exceptional family owned small business. The subfloors in our house (13 year old house) where extremely out of flatness (up to 1 7/8” in some areas) and damaged for numerous reasons. The Swords came in methodically and repaired the unevenness of the floors by repairing and strengthening our weathered subfloor, shaving down crud that was on the joists, sanding and adding shims where needed and replacing two unsalvageable boards. They did not compromise the integrity of our house be destroying the old subfloor (various contractors came in and said to remove all the subfloors which is NOT and option - it compromises the integrity of your house!). Daily, they explained what they were going to accomplish and summarized at the end of the day what they did. They are wonderful people to work with that have a methodical, think outside of the box approach, creating the beautiful hardwood floors of your dreams where door thresholds blend in seamlessly to carpeted areas. The space is roughly 1500 sq feet, to include a foyer, hallways rolling into a great room, dining room, kitchen and stairs. The Swords were able to create a fluid, beautifully modern hardwood floor that looks stunning. They truly take pride in their work and I highly recommend them.

So, I went in to receive an estimate on flooring, the second estimate in a month. The first was for carpet in my residence, of that they had only 3 selections in a tan color. Not so great. But, the real fun was this morning. I ask for an estimate on laminate wood flooring, instead. And was told "I cannot give you an estimate. This is not a guessing game. Your property was disastrous. Give me someone else to contact." I am not a rude person, I am even considered quite friendly. I asked him to clarify disastrous. And he said something about rotting floors. Let me tell you a little side note, this is the SAME company the put in the floors that are rotting and peeling now. I just happen to be the newest occupant of this home. So, I couldn't tell if he was calling my living space(or me) disgusting, or the construction of the home ridiculous. Either way, extremely disrespectful. I ended up giving him another contact. Whom, I pray will not accept the bid. I actually cried when I got back home. And not just a few tears. I'm not usually emotional, but this man insulted me in every possible way. First, in implying that my home was unfit for his presence. Second, by indirectly considering me inept at answering simple questions about the job I needed done. Heck, he never really even asked me anything. Maybe it's that I'm 25 and female. Who knows? But thirdly, that I came home and cleaned and scrubbed my house, that he made me feel like a sorry excuse for even existing. That last one, is more on me, than him. But, if not for his ill-mannered, sorry excuse for customer service in the first place, the rest wouldn't have followed. I highly suggest to anyone in the area, to take that extra 30 minute drive to Home Depot or Lowe's. They are much more able to serve their customers in communication, selection, and overall courtesy than anything I have seen at this establishment.