Furniture

Do not use! My dad placed an order with this company. Absolutely pitiful service. We were given an estimated delivery time of 12pm and the driver arrived at 3pm, staying on his phone for 30 minutes. He then asked my mum and me to do the manual labour that we paid £35.00 for! He is now 3 -4 hours late for the collection to. This service has no consideration of people’s time. They are very inefficient. When I called them up for an updated delivery time they gave fake promises to call me back. Unfortunately this was not actioned. They blamed the delays on unforseen events with no actual explanation. Very expensive and the price does not commensurate with the poor level of service. I called the helpline at least 10 times to reach a resolution, however I was met with indifference and a really poor attitude. I would not recommend for people who are working to a rigid schedule and who appreciate efficiency and excellent customer service.

The nicest people. They were very informative with all there products. Also the showroom was stunning

Fantastic showroom

I never gave a bad review! But Habitat on-line well deserves it! If I could I would NOT even give one star! I bought my product (plate sets) on-line. I was told it would take 2-3 days to get my order delivered..after 6 days my order hadn't arrived. Called customer services as I was expecting visitors in some days time and absolutely needed these plates!! I was told the order went to the wrong place but would be with me on time for when I needed it. Plates arrived over a week later (No plates for visitors). The box was ripped (no "fragile" label) and plates were broken. I complained and was offered a £10 voucher to spend in their own store?! as a "goodwill" gesture from habitat?! I asked to return and get a refund after such a poor service. I was home on expected time of collection. No one knocked my door and I received an email saying collection failed because no one was home?! (NO note was left on my doorstep either!) I called habitat saying that they were not at my place! I asked if they could contact the driver and I was told they could not contact the driver?! Drivers have no phone number?! This is the worse service I have ever came across with.. it is very disappointing, especially when you pay the extra money for the quality!

Fantastic buying experience! I needed a chair and did not want to buy one online without sitting in it. Teelay and Mark were both extremely helpful; responsive to email enquiries, knowledgeable about their products in relation to my criteria, friendly and welcoming and, reader, I bought a chair at a great price!! The premises are like going to Diagon Alley...I have lived round the corner for ages and never seen Ewer Street!