Hearing Aid

Let me say this is the very first place that I have went to about hearing aids. With that said, I did ask around my circle of friends about their hearing aids, where they purchased them, the cost and if they were satisfied. My cousin wears hearing aids and when asked he was genuinely delighted with his he had purchased from Costco. He was happy with their service, the hearing aids themselves and the price. So I called to make an appointment. i explained my situation on the phone and Steve walked me through what I could expect and set up my appointment for me. When I arrived I was tested at length for my hearing loss. Unlike my visit to the VA, the lady at Costco took her time and explained everything to me as we went. I was fitted with a temporary pair that was set up for me. I was told to walk around Costco and see what I thought of the hearing aids. Now these were the Kirkland Signature branded ones. I was told they were manufactured by a well known hearing aid maker and would do the job without a doubt. For comparison sake, I asked if I could try a pair of more expensive ones. She set them up for me and off I go again for another half hour of trying them out. I honestly could not see a difference in the two sets and decided to stay with the Kirkland Signature brand. They ordered them for me and in about 10 days I went in to pick them up. Steve took his time setting the hearing aids up and tested them to verify they were working. The visit took quite some time between the fitting and testing and showing me how to take care of them. When I left Costco, I could hear so much better than I had in years. Steve set up a follow up checkup for about 2 weeks. He said as I get used to them I may want the volume turned up a bit. He was right, when I went back I had him adjust the volume a bit. He had me download an app from Google that I can use to adjust the volume, focus the microphones, and check the battery levels. I can not speak for others out there but I am very happy with my hearing aids and even more happy that I did not spend what some of my friends did on them. I am definitely going back to Costco and the staff here at Harrisburg, PA for my next set.

Excellent A+ customer service.

" Experience Better Hearing"

I made the mistake of buying my hearing aids online from a business recommended by a friend. I had issues with their performance from the beginning and eventually had to send them back to the online company for adjustment and repair, they had them for three weeks. When I got them back they were worse. My hearing aids now would not communicate with each other and the left instrument was much too loud through all four programs. The whole online process was very disappointing. I decided to try to find a local hearing aid repair business to see if they might be able to fix my problem. I found Gordon's Hearing Aids and gave them a call. Because I had a technical question, the operator put me through to Mr. Gordon. I explained my problem to him, he asked a few questions and said even though he did not sell that brand he might be able to help and I made an appointment. What Mr. Gordon did with my hearing aids: He hooked them up to his system. Because they were older and they were levels below the products he deals with, he did not have the software in his system to access the devices. He called the manufacturer of my units, got hold of the technical department, gave them the serial numbers of my units and got the manufacturer to email him the discontinued software needed to look at and adjust my instruments. He loaded and opened the software and found that my hearing aids were mismatched instruments. They were actually two different level hearing aids made by the same company. The hearing aids I bought were discontinued before I made my purchase online. Two of the four programs were mismatched, which probably explains why program 3 and 4 really never worked right. The left units sound level was way too high and I was not able to balance the sound right to left on any of the 4 programs. At that point, I thought that I probably had to get a couple new hearing aids but Mr. Gordon said, "I love a challenge" and one and a half hours later he basically was able to take my junk hearing aids and reprogram them to work together...with my remote. He even was able to eliminate the feedback screech throughout all programs. He put the aids in my ears and adjusted all frequencies from low to high, added base and reduced treble on each of the four programs as well as the individual program sound levels. He worked through all of these problems and made my horrible hearing aids work better than I thought they ever could. His persistence, knowledge and professionalism is amazing. I can not believe how much better and how comfortable my hearing aids are now. He did all of this while I sat in his office in one visit. Oh, his price for this remarkable service was less than half of the service fee the online company charged...and no shipping or going without ears for three weeks. I highly recommend Gordon's Hearing Aid Center. When I need hearing aids again, I will buy them from Gordon's.

They really take the time to make sure you are satisfied with your Aids.

took the time to explain everything, and all options. thank you

Highly recommend ENT surgical group from the office staff all the way to the doctors. Great customer service and smiling faces greeting you at the door. Dr. Vanderark listened to my concerns and addressed the problem. Great staff!

I appreciate the time that they invested into providing me with their services. Everything was done in a timely manner and they were very professional. I would highly recommend the services that this company provides to other patients that are seeking assistance with the similar issues I was experiencing.