Hearing Aid

I I purchased my Hearing aids 3 years ago and have been very pleased. The follow up service has ben excellent as far as cleaning and maintaining the aids to keep them in peak performance.

Kimberly is the best customer service person I have met

I have been dealing with these folks, now Dan Bancroft and Shannon, for the past 6-7 years starting with Otocon hearing aids which were not really that good and could not be programmed. Then I got into a Starkey product, still not ideal for me, so I did not wear them that often. When one of them failed a few months ago probably due to moisture Dan suggested trying out the new Pride 2400 by All American Hearing (RIC) which has more microphones, more programmable options, and a slightly thinner cable to the receiver. YES, they are more expensive, but I got a good trade-in on my old hearing aids, and Shannon did the paper work for me for a medical account with Wells Fargo to pay the balance interest free over 18 months which I more easily handle. Then Dan spent several sessions programming these to get the best result for me. Then he adjusted setting 3 for my music interests, since I love to listen to flamenco guitar on CDs plus I take mandolin lessons. Now I wear these while I am playing without any of the harsh tinny sound I had before. I could never wear my old hearing aids during practice or recitals He was able to increase both the bass and treble response. I absolutely love these and now I wear them all day every day! They are so comfortable. Follow-up is free and I get firmware up dates frequently. Absolutely the best personal service from both Dan and Shannon. These guys are like family to me!

ReSound lists Jacobs Clinical as a provider however when I called to purchase a hearing aid or schedule an exam to allow me to purchase one (as I already have two exams completed with a different audiologist) and was not being sent over by Beaver Medical, I was immediately told they are not accepting new patients. I asked about cash paying customers, same response. Don't bother trying here unless you are being seen at Beaver Medical.

KIM WAS VERY HELPFUL AND FOUND MY HEARING AIDS FOR ME. I CAN HEAR MORE CLEARLY AND WITH LESS VOLUME ON THE RADIO AND THE TV. THE SECRETARY GOT MY FINANCING WITH WELLS FARGO IN ABOUT 5 MINUTES. I WAS OUT OF THE OFFICE IN ABOUT 1/2 HOUR CAUSE I WAS TALKING WITH THE GIRLS FOR A WHILE. THANK YOU FOR HAVING TWO FOR THE PRICE OF ONE. THAT'S HOW I WAS ABLE TO GET MY LAST AIDS FROM SONUS. THANKS AGAIN, ELSIE DAHL

My grandfather was taken advantage of by this business. Dr. Kim sold my grandfather hearing aids for $5,200 that were not needed! My grandfather has been going to see Dr. Kim for years. He wanted to go back to this store because he had purchased the current pair of hearing aids from them five and a half years ago. My grandfather wanted Dr. Kim to "tune up" the current pair of hearing aids. I should have believed him when he told me, "They'll try to upsell me. They won't let me leave the store without buying a new pair." I told him "You can say, I'll think about it, or I need some time." So, guess what she did? She told my grandfather that his only option was to purchase $5,200 worth of new hearing aids!?! Taken advantage of. That is all I can say. She robbed an elderly gentleman, and felt absolutely NO remorse. I called Dr. Kim's office to tell them that my grandfather doesn't have that kind of money, he went in for a "tune up." I received a call from Dr. Kim and the first thing she said when I answered her call was, "I'm going to talk first." Wow, does that not say a whole lot about a person's conscience? She needs to tell herself how she "did not take advantage of him," and "she's been doing this exact thing for years." I barely got to speak on the phone call. I told Dr. Kim that all my grandfather wanted was a "tune up, not a new pair of hearing aids." She repeated time and time again that "his old pair was obsolete" and how "there was no way to fix such an old device." Hmm... this strikes me as very interesting. I get that he does have an old pair of hearing aids, but when we took my grandfather in to a competitor's store, not a mile away, they "tuned up" his hearing aids and told my father (who had to go supervise the trip after our experience with Dr. Kim) that if she sold my grandfather a pair of hearing aids she wouldn't be able to sleep at night because they worked perfectly fine. They cleaned the filters, did some "tuning up" and sent my father and grandfather home without a bill. The long and the short of this is that as a provider to elderly patients it would be easy (as Dr. Kim did in this exact situation) to take advantage of people who rely so heavily on hearing devices.

Wonderful people! Super helpful and understanding! I had Anthony Bradley and Maria helping my husband and I. I def recommend them! I had gone to another hearing place and because I wasnt in their network, they only did a test (which is fine) but that was it. They didnt recommend anything esp since I was borderline mild hearing loss. This didnt settle well with me. I told Anthony my feelings about this and he completely understood and was WILLING to help me!

Great customer service.

Kevin, Julian and Mary go out of their way to help you and your hearing problems. continual follow up every 3 months to clean, correct and service the aids make me a happy customer.

Good service staff.

Harmony and Grace do everything possible to make you feel at ease with their service.