Lighting

Jack and Bob are very knowledgeable, nice store.

Knowledgeable and friendly technicians. Great place to gain knowledge of stage lighting and rigging. This company is a Production and Rental suppliers.

the have the lights I'm looking for it fantastic

These guys are a horrible company, suggested I purchase thousands of dollars in equipment, to find out the proper equipment would only cost a few hundred dollars. Now, they won't help refund the items they suggested, and are not taking blame. Harvey Wagner, their marketing manager is very rude, and has no concern for customer service. I would not recommend this company in any way, along with wasting money, they have wasted a lot of my time.

If you want to shop at a friendly, not pushy gift & furniture store, this is the place to go! Great sales and new merchandise!

Great staff very helpful, very professional

I bought a Envelop desk and Embody chair from HM through Gabriel Ross on Feb 16, 2015. I submitted for a warranty repair in Sept 2017 because the desk top was warped, and the chair seat was damaged, and gas cylinder was not functioning properly. I was told on the HM website to take it to Gabriel Ross (dealer) in Victoria. After months of back and forth with GR, I took the chair and desk down to be repaired on Dec 6, 2017. The mat was replaced, but the end result was more pronounced warping on the desk. Dylan replaced the gas cylinder on the chair but the seat was not fixed because the the issue is that of 'customer preference' . Yes, I enjoy feeling the springs coming up through the seat and hitting my behind! Most comfortable! I was told by the Dylan F. @ Gabriel Ross (by phone, he never did meet me face to face) that he'd submit for the wood part of the desk to be replaced from HM. He never got back to me...He never even acknowledged my email to him thanking him for replacing the gas cylinder. Fast forward to Dec 2, 2017. I contacted HM by phone twice, email once, and twitter. The email was ignored, the phone calls I was told that they were 'looking into the matter' and would get back to me. Nothing. Twitter. "We will send this to our team." Nothing. Ask again. "You have to deal with Gabriel Ross. They told us they have been in contact you" No. They have not. Who is lying here? When you spend thousands of dollars on supposedly quality items you expect some follow through. Why promise a 12 year warranty, but not even have the courtesy to speak with your customer to sort out the problem? I may have been a repeat customer. In fact, I had plans to buy more from Gabriel Ross and HM, but after this clusterf**k of an experience, there is no way I would do that at this point. It is beyond frustrating to spend thousands of dollars and be treated so badly.

Sales staff were awesome and very helpful They haď solutions to all of my needs.

Really good service when I needed a replacement piece for a light fixture.

Great local hardware store.

I recently had a great customer service experience at Langford location, Tanyalee and Chris in seasonal went out of their way to help me with my shopping, They turned an ordinary shopping trip into an excellent day. Thanks guys

Excellent wood furniture hand build to custom requests

Lovely helpful staff. Great prices a d nice products. Will definitley shop there again.

Amazing people, great products, all around awesome.