Mortgage

Called today to sort out various matters and the service was excellent. The call was answered promptly and everything addressed very professionally.

I actually encountered the best customer service in a long time. I was treated like a person not just a number

Helen gave us excellent advice and got us the best deal.

Excellent from start to finish. Dan got us a great rate and gave us really great service. Returned my texts within the hour! Highly recommend him.

Very slow

This bank is a joke. They royally screwed up with a cheque of mine that my wife deposited into her account. They refuse to take responsibility for their mistake and now they are harassing us with phone calls all hours of the day. These vultures won't even let us shut the account down until we pay them their ransom. We all know who has been ripping off who here in Canada the last few years. These big banks are drowning in profits while they squeeze every last cent out of everyday people here in Manitoba. Shame on you Royal bank Virden. We took our business to TD bank in Brandon. We don't mind the extra drive also!

It's nearly impossible to get someone on the phone without going through a whole lot of electronic messages and phone prompts.

Very helpful in setting up an appointment and helping create the account I needed. They did a great job of making everyone comfortable that was there while I looked around.