Mortgage

Great helpful staff.

UPDATE! Disappointing. 3rd time that I have complete an automated payment form and 3rd time I have been called for a late payment. World's local bank? Forget it. Old and antiquated rubbish. Will be moving my account from HSBC Canada. 21DEC2015 - This has happened again!! I received a letter on the 20th Dec, dated 9th Dec, telling me that I needed to make the minimum payment by the 2nd Dec! I called HSBC MC and lodged a complaint. This will be the 4th time that I will have to set up an auto payment for the minimal amount. Total rubbish. We have moved our account and this was an old $18 charge that I made in October that I had forgotten about, Card has now been cut up. HSBC = polite service but poor delivery and exceptionally crappy processes.

The staff at this branch are very friendly and do their best to help. Even the management does a good job communicating and trying to solve problems. Unfortunately, it takes twice as long to do some things at this branch, and the procedures seem to change from day to day, depending on who's waiting on me. Most recently, I was unable to complete a critical wire transfer which I had done several times before using the exact same procedure. I had to drive to another branch 45km away to complete the time-sensitive transaction. The staff in Brockville are great. I hope they get the training and tools they need to serve their clients better so we can have a functioning solution in the city.

I truly appreciate the help from Corinna. Fast, efficient and always there to help. As a Mortgage Broker she can look around to see what is best to suit your needs. Thanks Corinna.

Solid Bank.