Mortgage

Laurie is honest, hard working and gets the job done! With many years experience, she can help you with all your mortgage needs.

Even one star is still a lot for them. I was a customer at this branch more than 8 years and they treated me so bad that I had to close all accounts with them. When I closed my accounts, they didnt want to give my money right away. They asked me if I can do money order which takes up to a week. Are you serious? I said no and I want my cash right away because I didn't wanna deal with them not even a second. Also when I wanted to increase my debit limit, teller told me it will take 5 business day. So I went to TD and guess what? they did right away for me. I had to file several complaints to HSBC. They don't care about customer's privacy at all. I switched to other bank and I am glad I did..this branch doesn't value customers! Worst Bank ever!

Dave delivered right when it counted! Very impressed with his knowledge and approach to get us the best deal available. Highly recommended!

BEWARE !!!, We had a valid complaint which the Branch Manager investigated and was then passed to the HSBC`s Ombudsman. We have documented proof from these individuals both the Branch Manager and the HSBC`s Ombudsman that they repeatedly gave wrongful information to ourselves during the time we were trying to sell our home. These individuals also gave wrongful information in documents to our lawyers. During an investigation by the OBSI (Office Of Banking Services & Investments) the HSBC`s own Ombudsman gave wrongful information in a document to cover up their mistakes. Hugely wrongful information stated in documents ! How can this be ? from two of the highest level staff !! .How can a LOC (line of credit) be secured as we were repeatedly told for over 18 months by these people above preventing us from selling our home and then its NOT secured !. Had we been told the truth that the LOC was NOT secured we could have sold and carried on dealing with the LOC issue through a lawyer rather than be continuously told if we sell our house the LOC had to paid down as its a secured obligation that we know now was wrongful and misleading.This matter is being investigated further by other regulators and the FCAC (The Financial Consumer Agency Of Canada) and also the OBSI are reopening their initial investigation to look at the lies / wrongful information that was forwarded to the investigator. Please take care with this bank as they will give wrongful information to cover mistakes at your cost !!!.

I just wanted to take a moment to say thank you very much for everything that you have done for Dave and I. You have worked very hard for us and I wanted to make sure to let you know that we really appreciate it. It was really great working with you. You should know that your customer service is miles above anyone else that we had talked to. Thanks again!

Ed is a great guy to deal with!

Ginger's knowledgeable, efficient, resourceful, and fun to work with. We were in the process of renewing our mortgage and we were initially going to go with our bank. We decided to give Ginger a try and i'm so happy we did. Ginger was very attentive, thoroughly explained all our options and helped us get a great rate. We definitely wouldn't have received the same service with our bank. We would recommend Ginger without reservation, & would not hesitate to work with her again.

Very knowledgeable and a pleasure to deal with. I can definitely recommend Steve.

Jamie is amazing to work with! He's knowledgeable, professional, friendly and very approachable! He turns the sometimes stressful process of figuring out your finances and budget, and applying for a mortgage, into a positive experience! I look forward to working with him again in the future.

We have just finished our refinancing through Teague and associates and couldn't be happier. He was able to give us exactly what RBC said they would not, in a timely, informative and friendly atmosphere. We would recommend anyone to go to Mortgage West, and will be returning ourselves when our term comes due. Thank you Mortgage West!