Optometrist

very rude staff, poor quality of eyeglasses

I ordered two pairs of glasses from Vision Care Optical on Bayview and am extremely disappointed in the after sales experience. The consultation went just fine. Betty is a sweet and polite lady. I had asked for two pairs one Transitions and one Polarized for two frames that I provided myself. Betty suggested getting AR and anti scratch coatings which I agreed to. When I came back later in the week to pick up my first pair I noticed that the screws were stripped which I immediately pointed out to Betty. Betty blamed the lab that she had sent the frames to. Citing that they most likely had students working on my order. Not really an acceptable answer as that is between her and supplier. Betty made no apology nor any attempt to make things right. On my second visit to pickup my sunglasses Betty asked how I liked the glasses and I brought up the issue of the stripped screws again. She gifted me a small bottle of lens cleaner and a keychain screwdriver. Not really a solution to my my issue but at least she tried this time. I decided to let it go. Yesterday was a bright and sunny day and I decided to give my new polarized glasses a go. To my dismay I noticed a lot of bounce back glare. So much so that it made wearing my polarized glasses pointless. I called Betty today to inquire if any coatings were applied to my sunglasses and was advised that she never orders AR coatings on any polarized lenses and I had been the only one to have complained. Betty asked to call me back after consulting with the lab to see if she could return them under warranty. As I waited for Betty's call I decided to do some research and discovered that an AR coating is almost universally recommended for the backside of a lens just to prevent the very issue that I'm experiencing. During the callback I relayed the information that I had gather and Betty became very flustered and defensive. I had stated that tight wrap around sunglasses like Oakleys wouldn't have had the issues that I'm experiencing and that frames such as the ones that I had should have had an AR coating applied and or at least strongly suggested. That is when Betty went on a rant about how it is not possible to get certain prescriptions in wrap around glasses and that she order AR coatings on my Transitions lenses. Betty also mentioned that to get the coating it would have been an extra $100 which I replied that's fine. If I had that option when I picked my lenses I could have made a different choice. Over all I am very disappointed in my purchases from Betty. I am now left with a pair of glasses that will most certainly give me issues due to the stripped screws and another pair that is completely useless as it fails to preform it's intended function.

The doctor never answer the phone and never give me any answer for phone to sad

On time, nice, professional, has lots of certificates to speak for him on his wall, efficient - all excellent.

She is a nice person and has knowledge of her work with high technology. I like to deal with her and I am certain that in the future I will go again. The clinic is clean and nice I recommend my friend to her

Excellent service and very helpful.

when i gave my glasses to them to change the lenses, they bent a part of the frame of my glasses. When i later complained, they said i was the one who bent the frame. How ridiculous.

The assessment is thorough and they do not rush you. My experience was that they understand it is a big decision and give you the time to consider all aspects, think through it before booking. There was zero pressure to book the procedure at the end of the appointment which was much appreciated. The follow up at this location is brutal though - they never, ever return a call and it takes a good 5 -6 tries over at a week or so to reach a live person, since they never pick up messages and call you back. I would have booked the procedure a lot sooner had someone from this location actually done their job and returned a single message.

Last week, I had to do two tests (that I had done before in other clinics) and I was very nervous about my eyes. The technician- Zahra- was very comforting and professional while I was doing the tests. It was a delightful experience and I left feeling important and informed. Negin

Very kind and generous staff there. If you are looking for an eye clinic to go to, this is it!

I've been a patient for 17 years and Dr. Berman always takes the time to inquire about my health and does a thorough exam every time. He has an excellent rapport with his clients and I would highly recommend him to anyone looking for an optometrist.

I have been a sarisfed, happy patient of Dr. Snows for many years. He is extremely knowlegeable, patient and takes the time to duscuss your eye exam and health related issues. He is pleasant and makes your vist a postive experience. The office/support staff is always polite, friendly and professional. Thank you for the excellent service. 🤓

Dr. Robinovitch is absolutely AMAZING!!! I brought my mom in to get her eyes checked since she was having a few problems! He was spectacular went threw a step by step process of what needs to be done and what steps we should be taking next! I highly recommend him to anyone who is looking for the highest level of professionalism!!! 5 STARTS!!

Charged $80 for an eye exam. He was nice and patient; has some old equipment but knew what he was doing. I asked for a contact lens prescription and was directed to the store next door which proceeded to rip me off. They don't do a contact lens fitting.

One of the nicest people I have ever met

Great service!!!!! .I would highly recommend it

Had a great experience with Dr Manu when I took a friend who had an emergency situation. He was also excellent with my daughter who was 6 at the time. He doesn't rush through the appointment and patiently answers questions.